guest service agent

*Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent* The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. *The duties and responsibilities for the Guest Service Agent include, but are not limited to the following:* * Maintain a warm and friendly demeanor at all times with guests and associates. * Comply with all company standards * Interact with all guests during check-in and check-out procedure. * Create and cancel reservations as required, handle check in and check outs. * Greet all incoming and outgoing calls in a professional and timely manner. * Review logbook daily and complete all tasks on checklist. * Maintain proper operation of Front Desk telephones, be familiar with daily sell rates * Balance and prepare individual paperwork for closing of shift with hotel standards * Work closely and maintain proper communication with all hotel departments * Handle guest registration and room assignments, accommodating special requests whenever possible. * Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. * Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions * Other duties assigned by Management *Skills and Abilities Required:* *This position requires working all shifts including evenings, weekends, overnights and holidays* * Knowledge of working with OPERA PMS * Minimum one year of Hotel experience within the front office department * High School or equivalent. * Able to read, write and communicate effectively in English. * Ability to compile facts and figures. * Telephone and guest relations etiquette and skills. * Attention to detail * At least 1 year of Guest Service experience within a hotel environment * Must be able to work well in stressful, high pressure situations. * Must be effective in handling problems in the workplace, preventing, identifying and solving problems as necessary * Proficient with all Microsoft Applications * Accounting skills Holiday Inn Burlington Hotel & Conference Centre is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted. Job Types: Part-time, Permanent Pay: $19.00-$19.50 per hour Benefits: * On-site parking Work Location: In person