Technicien(ne) principal du service sur le terrain – Détection de gaz et instrumentation

The Senior Field Service Technician will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support. The position is located in Brossard, Quebec, Canada. You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

The Senior Field Service Technician provides advanced technical support and problem resolution for customers while acting as the primary face of Honeywell. This role also involves developing training curricula for the field organization and ensuring accurate documentation of all service activities.

Candidates must have at least 2 years of experience in field service engineering and a valid Class 5 driver's license. Proficiency in both French and functional English is required, along with strong organizational and interpersonal skills.

• LeadershipSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Field service engineering
• Customer support
• Technical support
• Root cause analysis
• Problem resolution
• Training development
• Salesforce.com
• SharePoint
• SAP
• Excel
• Communication
• Interpersonal skills
• Leadership
• Continuous improvement
• Microsoft Office
• Technical Issues
• Industrial Automation
• Aerospace Technology
• Energy System Transition
• Technical Support
• Automation
• Customer Support
• Building Management System
• Customer Service
• Field Service Management
• Innovation
• Problem Solving
• Team Building
• Root Cause Analysis

• Engineering
• Customer Service & Support
• Energy
• Technology
• Manufacturing
• Technical Principal
• Instrumentation Technician
• Electronics Engineering Technicians
• Electrical and Electronic Engineering Technologists and Technicians

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine