Guest Service Agent - Part Time

We are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. At Towneplace Suites by Marriott Tecumseh Windsor, we are looking for our next great team members to join us on our Guest Services team. We are committed to providing you with: • Highly competitive wages • An exceptional benefit plan for eligible associates & your family members • Flexible scheduling to allow you to focus on what is important to you • Discounts with our Crescent managed properties in North America for you & your family members • Opportunity to grow with us • A workplace that you can be proud of, where you are valued, trusted and supported by the team Here is what you will be doing each day: As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel. Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences. Does this sound like you? You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. At Towneplace Suites by Marriott Tecumseh Windsor and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Must be available to work evenings, weekends and holidays.

The Guest Service Agent is responsible for managing guest check-ins and check-outs, processing payments, and handling reservations. They also serve as the primary point of contact for guests, providing information about hotel amenities and local attractions.

Candidates must possess an upbeat and engaging personality with a strong passion for customer service. Availability to work a flexible schedule, including evenings, weekends, and holidays, is required.

• Health and wellness programs • Learning and development • Travel discounts • Competitive wages • Benefit plan • Flexible scheduling

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Organizational skills
• Reservation management
• Payment processing
• Problem solving
• Teamwork
• Hospitality
• Hotel Operations
• Organizational Skills
• Management
• Customer Service
• Communication
• Problem Solving
• Payment Processing
• Reservations
• Honesty

• Customer Service & Support
• Hospitality
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

16 heures par semaine