Guest Services Agent/Valet

Résumé du poste

The Guest Services Agent/Valet is responsible for welcoming guests, managing the front-drive, and providing professional valet parking services. They also act as a concierge by educating guests on hotel amenities and local regional services.

Détails du poste

Hotel Arts is currently seeking an enthusiastic casual and full time Guest Services Agent/Valet to provide professional and friendly service while actively seeking out opportunities to assist all guests. This position will be a key player on the Front Office team of Hotel Arts. Job Details: Job Type: Full time Schedule: Flexible schedule is essential. Must be available to work weekdays, evenings, weekends, and holidays. Here are a few main tasks this key role will be responsible for: Attend to all guests entering and exiting the lobby, promptly and professionally Assist with all guest luggage Educate guests about hotel property and amenities, using the tools and training provided Be knowledgeable of the surrounding region, services, and amenities, in order to handle concierge inquiries accurately Manage the front-drive efficiently and effectively and in line with established standards Valet park vehicles in a safe manner and in line with established standards Maintain the proper physical appearance of the front-drive, entrance, and lobby, communicating with housekeeping and maintenance departments as required Educate guests about hotel property and amenities Maintain a professional presence in the lobby area when between tasks Maintain the drive-by clearing sidewalks and driveways of garbage, snow, gravel, and any other debris Perform other assigned comparable or transient duties that are within the domain of knowledge and skills required by the position description Our ideal candidate will have: Hospitality industry experience is an asset 5 Class Drivers License required, with the ability to operate an automatic and standard transmission proficiently. Must provide a clean Driver's Abstract with a minimum of 3 years experience as well as 3-year insurance and claims history record. Position may be subject to a criminal background check. Please apply online with your resume and cover letter to the attention of the Human Resources Department. Please include in your cover letter your years of experience in Front Office, Guest Services or Rooms and why you would be a great fit for our team. To learn more about Hotel Arts, please visit our website at www.hotelarts.ca Applicants who do not already have legal permission to work in Canada will not be considered. Please be advised that only candidates selected for an interview will be contacted. Hotel Arts Group is an Equal Opportunity Employer.

Ce que vous ferez

The Guest Services Agent/Valet is responsible for welcoming guests, managing the front-drive, and providing professional valet parking services. They also act as a concierge by educating guests on hotel amenities and local regional services.

Exigences

Candidates must possess a Class 5 Driver's License with proficiency in both automatic and standard transmissions and a clean 3-year driving record. Hospitality experience is considered an asset, and legal permission to work in Canada is required.

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Services
• Valet Parking
• Concierge Services
• Luggage Handling
• Customer Service
• Manual Transmission Driving
• Automatic Transmission Driving
• Front Office Operations
• Property Knowledge
• Facility Maintenance

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Transportation