guest service agent

*General Overview:* The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry. Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift. *Key Responsibilities:* * Greet guests warmly and professionally, ensuring a positive first impression. * Perform check-in and check-out procedures according to brand and property standards. * Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner. * Handle guest payments, process transactions, and maintain accurate records. * Maintain the security and privacy of guest information at all times. * Follow all safety and security policies, including emergency procedures and fire safety protocols. * Report maintenance concerns or safety hazards to leadership. * Participate in departmental communication meetings. * Embrace and uphold the hotel's Vision, Mission, and Values. * Perform other duties as assigned by leadership. *This role requires someone who is:* *Service-focused* ? genuinely committed to exceeding guest expectations. *Detail-oriented* ? ensures accuracy in every transaction and interaction. *Reliable and self-motivated *? able to work independently and complete tasks efficiently. *Team-oriented* ? contributes positively to a supportive, collaborative work environment. *Safety-conscious* ? works with care, follows all protocols, and reports concerns promptly. *Has a professional demeanor* ? maintains a neat, friendly, and enthusiastic presence. *Other Abilities, Skills and Competencies:* * Friendly, enthusiastic demeanor with a neat, professional appearance. * Strong guest service skills with a genuine desire to exceed expectations. * A keen eye for detail and accuracy. * Well-organized with the ability to multitask and work efficiently. * Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays. * Physically capable of standing for long periods and performing repetitive movements. * Self-motivated, able to solve problems, take initiative, and complete tasks withminimal supervision. * Comfortable using computers and learning software * Previous front desk or customer service experience is an asset. *Working Conditions:* Fast paced environment that is often demanding Stand, walk and remain on feet to perform job duties for entire shift duration Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required Pay: $17.48-$18.48 per hour Application question(s): * What is your availability for working? The shifts are typically between the hours of 7 a.m. and 11 p.m. The two main shifts are 7 a.m. to 3:30 p.m. and 3 p.m. to 11 p.m. * Are you able to work in an environment where standing for the majority of the shift is normal, and multi-tasking and working independently are required? * Are you available to work overnight shifts (11pm-7am) on a rotational/shared basis? * Are you available to work regular weekends? * What specific days and shifts will you be able to work every week? Work Location: In person