Internal - Part-Time Client Support Worker (F2)

Position(s) Available: Client Support Worker (F2) - 1 Part-Time Position Program: Homelessness and Housing Help Hub (H4) Program Description: H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies. Head Office: Housing Information Services 3450 Ypres Avenue, Suite #200 Windsor, ON, N8W 5K9 Start Date: Immediate Work Week: 4:00 PM - 12:00 AM, Saturdays and Sundays This role requires flexibility in working weekdays, weekends and holidays as required by the program. Location: 400 Wyandotte St. E., Windsor ON Rate of Pay: $23.82 probationary wage, with increases up to $25.82 after successful completion of probationary period. Job Summary: Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies. Qualifications: See Job Specifications below. How to Apply: Interested applicants must submit a letter of intent and resume via BambooHR before Friday, August 28, 2026 at 4:30 pm: Livanessa Jaquez Bonilla - [email protected] Travis Reitsma - [email protected] Client Support Worker (“CSW”) Job Specifications Reports To: Site Supervisor(s) Job Description: The Client Support Worker (CSW) provides continuous indoor and outdoor program monitoring to ensure the safety and security of both visitors and participants at the H4 program, while supporting key program functions. This involves routine perimeter walks and assessing participants and guests entering the program to identify barriers, needs, or safety concerns. This role involves facilitating access to services and ensuring connection with the appropriate resources within the program. The CSW will also provide support to various areas within the program, monitoring transitions between spaces and ensuring smooth operations. The CSW also play a key role in welcoming new participants, building rapport, support with the provision of basic needs services including food and clothing, and providing trauma-informed intervention during incidents or crisis in the program. Essential Duties and Responsibilities Include: Supporting Safety Within Program Functions Regular reporting of perimeter walks around the building and community; identifying and logging concerns. Managing outdoor patio spaces; ensuring bike security and mediating disputes as appropriate; Responding collaboratively with the on-site staff to emergency situations such as medical incidents or escalated behaviour; Ensuring bathrooms and shower spaces are safe; Restocking supplies and maintaining program inventory, as needed. Building Client Rapport Connect with participants entering the program to effectively support with orienting, directing or encouraging participants to access supports; Build ongoing relationships with new and regular participants attending the program to better understand individual behavioural baselines by name; Actively participate in de-escalation as able or needed. Program Operations and Activities Assisting with day-to-day operations of the program including break coverage, sorting donations, and sanitizing high touch areas; Receiving and refilling program inventory and supplies; Completing other duties as required. Education & Skills: Post-secondary education completed at an Accredited Canadian University with a minimum of Bachelor Degree in Social Work or Social Science, or relevant College Diploma preferred OR 1-2 years of recent and relevant experience working with vulnerable / low-income / marginalized individuals. Work Experience: Demonstrated ability to work independently and within a team environment while in a fast-paced setting; preferably with experience supporting vulnerable individuals with varied emotional, social, and behavioural difficulties. Experience / knowledge of Windows, Microsoft Software, Internet, and standard office equipment is preferred. Knowledge: Experience and knowledge working with individuals experiencing chronic homelessness or other vulnerable / marginalized populations from a person-centered perspective. Recent and relevant working knowledge of the local Emergency Shelter system, Social Services, Community Agencies in Windsor-Essex preferred. Ability to speak other languages an asset. Certifications and Other Requirements: Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required. Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset. Must have reliable and effective mode of transportation. Work Related Abilities Policies and Procedures: Adheres to all organization policies and procedures and make recommendations where applicable. Able to relate to routine operations in a manner that is consistent with existing solutions to problems; log work activities. Handle Multiple Tasks / Requests: Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc. Spoken and Written Communications: Able to clearly present information verbally in person and over the phone; in writing and to document activities; to read and interpret written information; comprehend information delivered orally. Professional Engagement: Able to communicate with clients, partners, and staff professionally. Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset. Critical Problem Solving: Able to assess complex situations and develop effective, practical solutions within each context. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges. Safety: Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour. Relevant Work Environment: The workweek will be a minimum of 16 hours, including availability and flexibility for evening, weekend, and statutory holiday work as required. The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility. Disclaimer: The job specifications indicate the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required. Housing Information Services is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for a job opportunity, please advise the hiring manager of any accommodations needed to ensure you have access to a fair and equitable process. Information received relating to accommodation measures will be addressed confidentially.

The Client Support Worker provides continuous monitoring of the program facility to ensure the safety and security of participants while facilitating access to essential services. They also build rapport with participants, assist with basic needs provision, and provide trauma-informed intervention during crises.

Candidates must hold a Bachelor's degree in Social Work or Social Science, or possess 1-2 years of relevant experience working with vulnerable populations. Required certifications include CPR, First Aid, and a clear Criminal Reference and Vulnerable Sector check.

• safety monitoringSouhaitée
• Premiers soinsSouhaitée
• crisis interventionSouhaitée
• Résolution de problèmesSouhaitée
• CPRSouhaitée
• DocumentationSouhaitée
• CommunicationSouhaitée
• social servicesSouhaitée
• Gestion des stocksSouhaitée
• Relationship BuildingSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client support
• Crisis intervention
• De-escalation
• Trauma-informed care
• Safety monitoring
• Conflict resolution
• Relationship building
• Inventory management
• Documentation
• Communication
• Problem solving
• First aid
• CPR
• Social services
• Homelessness support
• Office Equipment
• Rapport Building
• De-escalation Techniques
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Advocacy
• Social Work
• Crisis Intervention
• Critical Thinking
• Problem Solving
• Mediation
• Mental Health First Aid
• Microsoft Software
• Operations
• Social Sciences
• Sorting
• Suicide Intervention
• Writing
• Trauma Care

• Social Services
• Customer Service & Support
• Security & Safety
• Government & Public Sector
• Client Support Worker
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Baccalauréat

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

16 heures par semaine