Service Concierge

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. Our Mercedes-Benz Markham is looking for a Service Concierge to join our amazing team! Job Purpose The Service Concierge is a front-line representative for the dealership’s service department. This position welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department. Responsibilities * Greet customers in a professional manner outside of drive-thru. * Introduce customers to the appropriate service representative. * Check-in customers upon arrival. * Answer basic customer inquiries and refer more extensive inquiries to the appropriate person. * Obtain basic demographic information about each customer and record it using the method established by the dealership. * Assist with various parking lot duties. * Assist advisors as needed. Compensation: hourly rate starting from $19.00 depending on experience Vacancy: one (1) Qualifications * Excellent oral communication skills. * Cantonese and Mandarin is an asset. * Previous experience in a customer service role. * Must have an enthusiastic and outgoing personality * Ability to read and comprehend instructions and information. * Professional appearance & friendly disposition. * Ability to work efficiently in a high-pressure environment. * High school diploma or equivalent. * Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset. * Experience operating a multi-line telephone system. * Ability to prepare business memos, letters, etc. * Strong knowledge of Microsoft Office products, including Excel and Word. * Ability to maintain filing systems and database. * Cantonese & Mandarin speaking as an asset. Personal Attributes * Passion, motivation, focus and leadership skills. * Results focused approach. * Team player. * Strong communication skills both written and verbal. * Ability to influence, negotiate and mediate effectively. * Strong attention to detail. * Ability to maintain confidentiality and professionalism. * Excellent interpersonal and team building skills. * Strong time management and organizational skills. * Honest, courteous and able to demonstrate strong work ethics. * Driven and ability to work with minimum supervision. Benefits * Competitive salary * Excellent Group Benefits package. * Group RRSP Contribution program. * Work/life balance. * Training and support programs. * Boot and tool allowance. * Tuition reimbursement program. AI Statement: This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These Tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made. APPLY FOR A REWARDING CAREER TODAY! We thank all applicants for their response; however only those considered for an interview will be contacted. AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email). #AWINJobs

The Service Concierge acts as the primary point of contact for the service department, greeting customers and facilitating their check-in process. They also provide administrative support to service advisors and assist with various lot management duties.

Candidates must possess excellent communication skills, a professional demeanor, and proficiency in Microsoft Office applications. Previous experience in a customer service or dealership environment is considered an asset.

• Competitive salary • Group benefits package • Group RRSP contribution program • Work/life balance • Training and support programs • Boot and tool allowance • Tuition reimbursement program

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Multi-line telephone system
• Microsoft Office
• Excel
• Word
• Data entry
• Time management
• Organizational skills
• Interpersonal skills
• Team building
• Conflict resolution
• Professionalism
• Attention to detail
• Cantonese
• Mandarin
• Influencing Skills
• Productivity Improvement
• Organizational Skills
• Results Orientation
• Ethical Standards And Conduct
• Automobile Dealership
• Cantonese Chinese
• Mandarin Chinese
• Customer Service
• Communication
• Confidentiality
• Demography
• Disabilities
• Leadership
• Memos
• Time Management
• Team Building
• Verbal Communication Skills
• Filing
• Greeting Customers
• Customer Inquiries
• Enthusiasm
• Detail Oriented
• Honesty

• Customer Service & Support
• Administrative
• Retail
• Service Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine