Customer Service Representative

Résumé du poste

The representative manages customer orders and inquiries while coordinating with internal departments like planning, marketing, and warehouse teams. They are responsible for maintaining accurate documentation, resolving shipping discrepancies, and providing technical product support to ensure high customer satisfaction.

Détails du poste

Job Overview Primary contact between Customers, Field Personnel, Marketing, Pricing, Planning and Warehouse for assigned territory for the Hubbell Construction & Energy and Hubbell Commercial & Industrial prorductsA Day In The Life Provides customer service and order management support for an assigned territory by processing and expediting orders, resolving customer and sales representative inquiries, and ensuring delivery commitments are met. Coordinates with internal teams including Planning, Marketing, Quality, Warehouse, and Product Management to address order issues, delivery concerns, and technical product inquiries. Maintains accurate order documentation, monitors open orders and backlog reports, and manages returns, credits, debits, and shipping discrepancies. Supports customers with product information, pricing, lead times, alternative product recommendations, and custom order requests. Promotes customer self-service tools, delivers training on digital platforms, and ensures compliance with company policies while contributing to team goals and maintaining a high level of customer satisfaction.What will help you thrive in this role? Post secondary school, minimum of a two year program. CET in the Electrical discipline; strong technical knowledge required Electricity 101 is a definite asset 6 months - 1 year related experience and/or training; or equivalent combination of education and experience. Hubbell Canada is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, sex, sexual orientation or any other Prohibited Ground. Hubbell Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The expected salary for this position is $55,100 – $78,000 annually, commensurate with experience and qualifications. Please note this range reflects base salary only. Total compensation includes a comprehensive benefits package, pension plan, and may include other incentives. This posting is for a replacement position. Please note that artificial intelligence tools are not used during the screening process.Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Electrical Solutions Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

Ce que vous ferez

The representative manages customer orders and inquiries while coordinating with internal departments like planning, marketing, and warehouse teams. They are responsible for maintaining accurate documentation, resolving shipping discrepancies, and providing technical product support to ensure high customer satisfaction.

Exigences

Candidates must have at least a two-year post-secondary program, preferably a CET in the electrical discipline. A minimum of 6 months to 1 year of related experience or training is required, along with strong technical knowledge.

Avantages

• Comprehensive benefits package • Pension plan

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Order management
• Technical product support
• Electrical knowledge
• Data entry
• Communication
• Problem solving
• Inventory monitoring
• Shipping coordination
• Training delivery
• Pricing analysis
• Lead time management
• Expediting Orders
• Order Management
• Resilience
• Ethical Standards And Conduct
• Planning
• Artificial Intelligence
• Telecommunications
• Customer Service
• Training And Development
• Data Centers
• Sales
• Warehousing
• Renewable Energy
• Marketing
• Innovation
• Order Management Systems
• Product Management
• Self Service Technologies
• Vertical Market

Domaines d’emploi

• Customer Service & Support
• Energy
• Manufacturing
• Engineering
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives