Quality Assurance and Releases Coordinator (JG Loyalty Platform)

Résumé du poste

The Quality Assurance and Releases Coordinator is responsible for developing and executing test plans for mobile and web applications while managing the release process to app stores. They also coordinate customer training sessions and provide detailed reports on testing progress and defect tracking.

Détails du poste

Quality Assurance and Releases Coordinator (JG Loyalty Platform) About NRT At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests. We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it’s an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at www.nrttech.com. The Joingo loyalty platform is a comprehensive suite of tools and services designed to build and support mobile applications (iOS, Android, and Web) for casinos. These applications serve marketing and operational functions but explicitly do not include direct gaming functionality. Joingo-powered apps currently generate approximately ¼ billion page views annually. The bespoke nature of our apps is a key factor in attracting and retaining our clients. As a result, the challenges we address involve both large-scale performance and fine-grained detail. Reporting to Manager of QA, Support, Releases, the Quality Assurance and Releases Coordinator developing and executing comprehensive test plans for applications development, oversee QA of mobile/web application, customer training of mobile/web applications, and supporting the Manager of QA, Support, Releases in mobile/web application release tasks. Core Competencies Initiative Achievement/Results Oriented Teamwork Customer Service Flexibility/Adaptability Detail Oriented Problem Solving Building Relationships Responsibilities Quality Assurance Collaborate closely with cross-functional teams to understand software requirements and specifications for testing mobile/web applications. Identify, document, and track software defects and issues for mobile/web applications using bug-tracking tools/methods. Develop, maintain, and execute test plans and test cases. Provide timely and detailed reports on testing progress and results. Follow steps and report any unclear or missing steps for a given item/task that would affect QA testing. Report on QA progress for mobile app development, promptly addressing identified issues. Coordinate customer training on mobile/web applications, ensure a seamless experience, and collect feedback. Collaborate to explore and implement various customer or crossed-team training formats to accommodate different learning preferences for mobile/web applications. Evaluate the effectiveness of varying formats including videos, tutorials, asynchronous and synchronous styles, etc. Establish mechanisms for collecting user feedback during and after training sessions. Gather and report feedback on customer training preferences and effectiveness. Maintain internal training records and documentation. Provide recommendations for further support or enhancements based on adoption patterns, and general improvements for the customer training process. Releases Create, manage, and maintain mobile app builds for internal and external testing. Coordinate and oversee mobile application releases to the Apple App Store and Google Play Store. Monitor and ensure compliance with app store policies, guidelines, and submission requirements. Prioritize and schedule application launches and updates in alignment with business needs. Train cross-functional teams on app store policies, processes, and best practices. Document and communicate changes to app store policies and requirements. Undertake other projects/duties as assigned by the Manager of QA, Support, Releases or their designates. Minimum Qualifications Bachelor of Science in Computer Science/Engineering or 2+ years of in a related role. Familiar with Git, CI/CD tools such as Jenkins, and MySQL. Knowledge of mobile/web application development technologies, platforms, and tools. Willingness to learn new computer systems and software applications. Willingness to learn iOS, Android, and web QA testing methods. Willingness to learn how to identify issues in a mobile/web app testing environment. Proficiency in MS Office applications. Strong communication skills with the ability to articulate technical concepts, facilitate discussions, and build relationships with internal and external stakeholders. Strong ownership skills in the testing process and project delivery. Excellent organizational, problem-solving, with a detail-oriented approach to ensuring quality and timely delivery. This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks. NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

Ce que vous ferez

The Quality Assurance and Releases Coordinator is responsible for developing and executing test plans for mobile and web applications while managing the release process to app stores. They also coordinate customer training sessions and provide detailed reports on testing progress and defect tracking.

Exigences

Candidates must hold a Bachelor of Science in Computer Science or Engineering, or have at least 2 years of relevant experience. Proficiency in Git, CI/CD tools like Jenkins, MySQL, and strong communication skills are required.

Avantages

• Medical insurance • Dental insurance • Vision insurance • Paid time off • Employee assistance program • Professional development • Training programs

Compétences indiquées

• MySQL · Souhaitée
• Résolution de problèmes · Souhaitée
• Assurance qualité · Souhaitée
• Git · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Quality assurance
• Software testing
• Mobile application testing
• Web application testing
• Test planning
• Bug tracking
• Git
• Jenkins
• MySQL
• Release management
• Customer training
• Technical communication
• Problem solving
• Detail oriented
• Project delivery
• Training Records Management
• Product Knowledge
• Discussion Facilitation
• Financial Technology (FinTech)
• CI/CD
• Time Off Management
• Git (Version Control System)
• Willingness To Learn
• Project Delivery
• Adaptability
• Artificial Intelligence
• Android (Operating System)
• Apple IOS
• App Store (IOS)
• Bug Tracking And Management
• Mobile Application Development
• Customer Service
• Communication
• Computer Science
• Information Technology
• Payment Systems
• Employee Assistance Programs
• Tutorials
• Gamification
• Leadership
• Marketing
• Innovation
• Problem Solving
• Quality Assurance
• Safety Assurance
• Strategic Partnership
• Team Building
• Test Planning
• Vision Insurance
• Web Applications

Domaines d’emploi

• Technology
• Software
• Customer Service & Support
• Engineering
• Quality Assurance Coordinator
• Quality Assurance Supervisor
• Management and Organization Analysts
• Quality Control Systems Managers
• Industrial Production Managers