Corporate Service Manager

Help Build the Best Service Organization in the Industry Exceptional service doesn't happen by accident—it happens through great people, consistent processes, and leaders who are committed to continuous improvement. At Huron Tractor, our Service departments are critical to keeping our customers productive and their equipment running when they need it most. As one of Canada’s leading John Deere dealerships, with eleven locations serving Southern Ontario, we're investing in our people, technology, and processes to build an industry-leading service organization. We're looking for a collaborative, results-oriented Corporate Service Manager to support our eleven dealership locations by improving service operations, developing our Service Managers and technicians, and helping deliver an exceptional customer experience every day. Our Vision To be the most trusted equipment partner—recognized for exceptional service, innovation, and strong community roots. Our Mission We deliver industry-leading equipment, technology, parts, and service solutions to maximize customer uptime and success. We are committed to team development, safe operations, continuous improvement, and strengthening the communities we serve. Our Values Everything we do is guided by five core values: Customer Success – We exist to keep our customers running, productive, and successful. Integrity & Trust – We strive to do what is right, treating people with honesty, fairness, and respect. People & Community – We invest in our employees and contribute to the communities where we live and work. One Team – We collaborate across all locations and departments to succeed together. Innovation & Adaptability – We embrace technology, new ideas, and smarter ways of working to stay ahead. About The Role Reporting to the Director of Product Support, the Corporate Service Manager is responsible for supporting and continuously improving Service operations across all Huron Tractor locations. Working closely with Store Managers, Branch Service Managers, the Corporate Parts Manager, Sales, Precision Agriculture, Human Resources, and other corporate teams, you'll help ensure our Service departments operate consistently, efficiently, and profitably while maintaining flexibility to meet the unique needs of each local market. This role combines operational leadership with hands-on coaching. You'll spend time in our branches supporting Service Managers, improving workflows, developing technicians, implementing best practices, and helping our teams deliver outstanding customer service. What You'll Do As Corporate Service Manager, you will: Support the execution of Huron Tractor's Service strategy across all dealership locations. Develop, implement, and improve standardized Service Department processes and best practices. Coach and support Branch Service Managers to improve operational performance and customer experience. Monitor key performance indicators including technician productivity, labor recovery, work-in-process, warranty recovery, and profitability. Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization. Partner with Store Managers to develop branch-specific action plans that improve financial and operational performance. Support technician recruitment, onboarding, apprenticeship, and career development initiatives. Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs. Champion Connected Support, Precision Agriculture initiatives, and new service technologies. Promote a strong safety culture by supporting compliance with OHSA, manufacturer requirements, and Huron Tractor safety standards. Foster collaboration between Service, Parts, Sales, and Precision Agriculture teams to improve the overall customer experience. What Success Looks Like During your first year, you'll focus on: Building strong relationships with Service Managers and Store Managers across all locations. Completing a comprehensive review of Service operations throughout the dealership. Standardizing key Service processes and performance expectations. Improving technician productivity, labor recovery, workflow, and work-in-process management. Strengthening technician recruitment, onboarding, apprenticeship, and mentorship programs. Developing consistent KPI reporting and branch scorecards. Supporting the rollout of Connected Support initiatives and new technologies. Building a culture focused on accountability, continuous improvement, customer service, and safety. What You Bring We're looking for an experienced Service professional who enjoys developing people, improving operations, and working collaboratively across multiple locations. You have: 7–10 years of progressive leadership experience in dealership Service operations. Experience leading Service Managers, technicians, or other technical teams. Strong understanding of Service Department operations, financial performance, and customer support. Experience managing budgets and improving operational performance. Excellent coaching, communication, and relationship-building skills. A practical approach to problem solving and continuous improvement. The ability to balance consistency across the organization while recognizing the needs of individual branches. Experience in a John Deere dealership or within the agriculture, heavy equipment, or construction industries is considered a strong asset, along with familiarity with Precision Agriculture technologies. Why Join Huron Tractor? At Huron Tractor, you'll have the opportunity to make a meaningful impact across one of Canada's leading John Deere dealerships. As Corporate Service Manager, you'll help shape the future of our Service organization by developing people, improving processes, and supporting the success of our branches. We offer: Competitive compensation Comprehensive health and dental benefits RRSP program Employee Assistance Program Life and disability insurance Paid time off Employee discounts John Deere technical and leadership training Opportunities for professional growth and career advancement A collaborative team environment where your expertise and ideas are valued. Compensation Range $120,000 - $160,000 that includes a combination of salary and bonus Placement within the wage range is based on skills, experience, and qualifications Applicants with more or less experience and qualifications may be placed outside the salary range Access to a company vehicle Join Our Team If you're passionate about operational excellence, developing people, and helping Service teams succeed, we'd love to hear from you. Please submit your resume along with a cover letter outlining how your experience aligns with this opportunity. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Visit our Careers page to learn more about opportunities at Huron Tractor.

The Corporate Service Manager is responsible for standardizing and improving service operations across eleven dealership locations to ensure efficiency and profitability. This includes coaching branch managers, monitoring KPIs, and overseeing technician recruitment and training initiatives.

Candidates need 7–10 years of progressive leadership experience in dealership service operations and a strong understanding of financial performance. Experience with John Deere, agriculture, or heavy equipment industries and precision agriculture technology is highly preferred.

• Health insurance • Dental benefits • RRSP program • Employee Assistance Program • Life insurance • Disability insurance • Paid time off • Employee discounts • Technical and leadership training • Company vehicle

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Leadership
• Performance Management
• Coaching
• Budget Management
• Process Standardization
• KPI Monitoring
• Technician Development
• Customer Experience Management
• Workflow Optimization
• Strategic Planning
• Relationship Building
• Safety Compliance

• Management & Leadership
• Agriculture
• Customer Service & Support
• Trades
• Construction

Expérience minimale

5+ ans

Postuler avant le

12 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level