Rooms Supervisor

Organization- Hyatt Regency Toronto Summary Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Job Summary Hands on position which deals with assisting the management of the Front Office and Housekeeping, ensuring all guest needs are met or exceeded. Maintains quality and consistency throughout all guest service aspects and ensures all of the staff are qualified and trained appropriately. Job Title: Rooms Supervisor Reports To: Front Office Manager Department: Front Office Position Type: Replacement The Salary Range for the position will be CA$ 52,000 - 55,000 Qualifications Minimum of one (1) year hotel experience Post-secondary degree in hospitality or Tourism Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service. F amiliarity with Canadian and provincial labor law. Ability to communicate effectively with all levels of guests, employees and management. Excellent organizational, computer, analytical, and problem-solving skills. Very strong oral and written communication skills. Ability to manage a collective bargaining agreement Daily Tasks: Assists with scheduling and overseeing as manager on duty when required. Ensuring standards are maintained in the shift they work. Assists in supporting and enforcing all corporate operating policies and procedures. Supervises staff, assists in on-boarding and orientation of new employees, helps in preparing schedules, mediates staff disputes, trains and develops staff, and helps in administrating disciplinary action. Helps in setting short and long-term departmental goals and develops strategies to achieve them. Providing the following shift with a complete, accurate and up to date logbook of the daily activities and follow up on recorded notations as required and conducts daily briefings. Responding to individual guest needs and departmental needs as they occur. Meets with guests to resolve complaints and respond to requests. Assists in controlling the issuance of supplies and material. Ensures that health, safety and fire procedures and regulations are followed. Assists in the communication of all loyalty program information and guest comment scores to all other departments. Liaises with other departments, ensuring communication and the coordination of activities. Assists in completing, checking, authorizing, and submitting of payroll information. Assists in monitoring daily labor costs. Performs other tasks as assigned by the management Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Oversee Front Office and Housekeeping operations to ensure guest needs are exceeded and quality standards are maintained. Manage staff through scheduling, training, onboarding, and the administration of disciplinary actions and payroll.

Requires a minimum of one year of hotel experience and a post-secondary degree in hospitality or tourism. Candidates must be familiar with Canadian labor laws and possess strong communication and organizational skills.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Front Office Management
• Housekeeping Supervision
• Guest Service
• Staff Training
• Scheduling
• Conflict Resolution
• Labor Law Knowledge
• Collective Bargaining Agreement Management
• Payroll Administration
• Problem Solving
• Organizational Skills
• Analytical Skills
• Oral Communication
• Written Communication
• Budget Monitoring
• Health and Safety Compliance

• Hospitality
• Management & Leadership
• Customer Service & Support

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level