Customer Service Representative

About the Role Here at Hype Events we’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service. You will handle customer face to face, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn. Key Responsibilities Respond to customer inquiries Provide accurate information and resolve issues in a timely manner Maintain detailed and clear customer records Work closely with internal teams to support customer needs Follow company procedures and contribute to service improvements Ensure a positive customer experience with every interaction About You Strong communication and active listening skills A calm, supportive and patient approach Comfortable working in a fast-paced environment Basic IT proficiency (MS Office, email, CRM systems) Problem-solving mindset and attention to detail Team-oriented and eager to learn (No specific qualifications required; all applicants welcome.) What We Offer Comprehensive training and ongoing development Opportunities for progression into senior support or team lead roles Employee assistance programme and wellbeing support Inclusive and supportive workplace culture Hype Events is an equal opportunity employer. This role is a full time on going role. This position is a T4 role, fully onsite in Midtown, Toronto.

The representative will handle face-to-face customer inquiries and resolve issues in a timely manner. They are also responsible for maintaining clear customer records and collaborating with internal teams to improve service.

No previous experience or specific qualifications are required, as full training is provided. Candidates should possess strong communication skills, a patient approach, and basic IT proficiency.

• Comprehensive training • Ongoing development • Opportunities for progression • Employee assistance programme • Wellbeing support

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Communication
• Active listening
• Problem-solving
• Attention to detail
• MS Office
• CRM systems
• Customer service
• IT proficiency

• Customer Service & Support
• Retail
• Marketing
• Sales
• Hospitality

Expérience minimale

0+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte