Account Transfer Administrator

Résumé du poste

The Account Transfer Administrator is responsible for processing incoming and outgoing transfer documentation while performing quality control and ensuring regulatory compliance. They also manage client communications, follow up on pending files, and maintain departmental service level agreements.

Détails du poste

Description Build the Future with Us Are you driven by operations and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Account Transfers Administrator, you will play a key role in processing account transfers. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What You'll Accomplish With Us As an Account Transfers Administrator, you'll be at the core of our mission. Here are the main responsibilities: Receive and process incoming and outgoing transfer documentation; Perform quality control, initiate, follow up on and complete ATON and non-ATON transfers; Maintain departmental service level agreements and adhere to applicable regulatory requirements; Communicate clearly, both verbally and in writing, with clients, partners and operational teams; Follow up on outstanding transfers, process rejected transfers and ensure timely resolution of pending files; Review daily and weekly incoming and outgoing transfer reports; Perform quality control of transfer documentation, cheque deposits, control account reconciliations and mutual fund bookings; Open and distribute department mail, answer the department phone line and administer the department mailbox. What Could Accelerate Your Success In This Role We're looking for someone who: Is known for strong written and verbal communication skills; Stands out for a courteous and dynamic client service approach; Demonstrates strong organization and attention to detail; Is recognized for the ability to manage multiple priorities in a fast-paced environment; Has 1 to 2 years of account transfer experience; Has basic knowledge of ISM, ATON and CDS, considered an asset; Has Fundcom knowledge, considered an asset; Advanced level of English proficiency is required, as the incumbent will be required to communicate daily, both verbally and in writing, with English-speaking unilingual clients and partners. Why You'll Love Working With Us A work environment where learning and development merge with a collective pursuit of excellence; AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive Benefits Flexible group insurance plans Competitive retirement savings plan Employee share purchase plan Vacation program, wellness days, and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus Discounts on iA products And much more! Apply Now and Get Ahead of Your Career, Where Your Talent Really Belongs! Still Unsure About Applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you! The typical hiring range for this position is between $47,544 and $68,329 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.

Ce que vous ferez

The Account Transfer Administrator is responsible for processing incoming and outgoing transfer documentation while performing quality control and ensuring regulatory compliance. They also manage client communications, follow up on pending files, and maintain departmental service level agreements.

Exigences

Candidates should have 1 to 2 years of account transfer experience and strong written and verbal communication skills. Proficiency in English is required, and knowledge of ISM, ATON, CDS, and Fundcom is considered an asset.

Avantages

• Flexible group insurance plans • Competitive retirement savings plan • Employee share purchase plan • Vacation program • Wellness days • Personal development days • Telemedicine services • Employee and Family Assistance Program • Ergonomic furniture program • Performance bonus • Discounts on iA products

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Quality Control · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account transfers
• Quality control
• Communication
• Client service
• Organization
• Attention to detail
• Time management
• ISM
• ATON
• CDS
• Fundcom
• English proficiency
• Reporting
• Reconciliation
• Mutual fund bookings

Domaines d’emploi

• Finance & Accounting
• Administrative
• Customer Service & Support