Director, Digital Platforms Strategy and Adoption

JOB DESCRIPTION Build the future with us Are you driven by digital strategy, customer experience, and the evolution of digital platforms, and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As Director, Digital Platforms Strategy and Adoption, you will play a key role in defining and evolving the strategy for customer-facing digital platforms in order to contribute to business objectives, increase adoption of digital solutions, and maximize the value generated for both the organization and its clients. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you'll accomplish with us As Director, Digital Platforms Strategy and Adoption, you'll be at the core of our mission. Here are the main responsibilities: * Define the strategic direction and evolution of customer-facing digital platforms in alignment with business priorities. * Establish strategic objectives, performance indicators, and targets that maximize the use and value of digital platforms, while recommending investments, priorities, and roadmaps required to achieve business results. * Ensure alignment and prioritization of digital initiatives by leveraging data, customer behaviors, customer feedback, and market trends to support strategic decision-making. * Define the strategy for digital customer journeys to deliver simple, consistent experiences aligned with customer needs, while enhancing customer satisfaction, autonomy, and loyalty. * Design and continuously evolve digital solutions and experiences that drive adoption by reducing friction points and simplifying key interactions with the organization. * Be accountable for the performance, evolution, and value creation of the digital platforms under your responsibility, including the achievement of digital adoption targets and expected business benefits. * Identify opportunities to increase the use of digital customer journeys and recommend actions required to achieve desired outcomes. * Ensure governance of digital platforms, including the definition and execution of roadmaps, as well as alignment of initiatives contributing to their evolution. * Provide influential leadership to partners and stakeholders while leading, engaging, and developing the team under your responsibility in a culture focused on results, innovation, and continuous improvement. What could accelerate your success in this role We're looking for someone who: * Holds a bachelor's degree in a relevant field. * Has seven or more years of relevant experience in digital strategy, platform management, or digital product management, including several years in leadership and influence-based roles. * Demonstrates experience defining digital strategies and managing high-impact digital platforms. * Has experience developing strategic roadmaps and prioritizing investments. * Demonstrates experience leading and mobilizing professional teams. * Possesses knowledge of user-centered design (UX) principles, digital product development, and the key drivers of digital solution adoption. * Is recognized for placing the customer at the center of decision-making, understanding and anticipating customer needs and expectations, and delivering digital solutions that create value for customers. * Stands out for the ability to influence decision-makers, align partners around common objectives, and leverage data and performance indicators to guide business decisions. * Has knowledge of the issues, trends, and business model of the property and casualty insurance industry, considered an asset. * Intermediate level of English and advanced level of French proficiency is required, as the successful candidate will be required to communicate and collaborate with unilingual English-speaking and French-speaking partners on a regular basis. Why you'll love working with us * A work environment where learning and development merge with a collective pursuit of excellence; * AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth; * A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; * The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive Benefits * Flexible group insurance plans * Competitive retirement savings plan * Employee share purchase plan * Vacation program, wellness days, and personal development days * Telemedicine services * Employee and Family Assistance Program (EFAP) * Ergonomic furniture program * Performance bonus * Discounts on iA products * And much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you! LOCATION(S) Quebec / 1080, Grande Allee West OTHER POSSIBLE LOCATION(S) Montreal / 1981 McGill College Avenue COMPANY Industrial Alliance, Auto and Home Insurance Inc. POSTING END DATE 2026-09-04 COMPANY OVERVIEW iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * IA FINANCIAL GROUP INCLUDES OF THE FOLLOWING ENTITIES: IA SERVICES FINANCIERS, IA ASSURANCE AUTO ET HABITATION, IA GESTION PRIVÉE DE PATRIMOINE, PPI MANAGEMENT, INVESTIA, IA GESTION DE PLACEMENTS, PRYSM, IA CLARINGTON, MICHEL RHÉAUME ET ASSOCIÉS, GARANTIES NATIONALES, WGI MANUFACTURING, WGI SERVICE PLAN DIVISION, LUBRICO, IA FINANCEMENT AUTO OUR COMMITMENT TO DIVERSITY AND INCLUSION At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here [[email protected]]. Someone from our team will be happy to assist you with your needs.

The Director of Digital Platforms Strategy and Adoption defines the strategic direction and evolution of customer-facing digital platforms to meet business objectives. They are responsible for designing digital customer journeys, managing performance indicators, and leading teams to drive adoption and value creation.

Candidates must hold a bachelor's degree and possess at least seven years of experience in digital strategy, platform management, or product management. Strong leadership skills, experience with UX principles, and the ability to influence stakeholders are essential for this role.

• Flexible group insurance plans • Competitive retirement savings plan • Employee share purchase plan • Vacation program • Wellness days • Personal development days • Telemedicine services • Employee and Family Assistance Program • Ergonomic furniture program • Performance bonus • Discounts on iA products

• LeadershipSouhaitée
• Analyse d’affairesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Digital strategy
• Platform management
• Digital product management
• Leadership
• Strategic roadmaps
• User-centered design
• UX principles
• Digital solution adoption
• Performance indicators
• Stakeholder management
• Data-driven decision making
• Customer journey mapping
• Digital transformation
• Change management
• Business analysis
• Digital Media Strategy
• Influencing Skills
• Strategic Roadmaps
• Strategic Decision Making
• Strategic Objectives
• Influencing Without Authority
• Business Objectives
• Business Decisions
• Digital Product Management
• Business Results
• Artificial Intelligence
• Management
• Investments
• Casualty Insurance
• Decision Making
• Customer Service
• Continuous Improvement Process
• Discounts And Allowances
• English Language
• Financial Services
• French Language
• Governance
• Innovation
• Market Trend
• New Product Development
• Wealth Management
• Telehealth
• User-Centered Design
• User Experience (UX)
• Value Creation
• Prioritization
• Trustworthiness
• Business Priorities

• Management & Leadership
• Technology
• Finance & Accounting
• Customer Service & Support
• Consulting
• Digital Adoption Manager
• Chief Digital Transformation Officer
• Information and Communications Technology Service Managers
• Computer and Information Systems Managers

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine