Investigation Specialist

Résumé du poste

The Account Investigation Specialist will perform in-depth investigations to locate individuals and assets while reviewing files for fraudulent activity. They will collaborate with the Collections and Recovery teams to develop strategies and maintain accurate records of all investigative findings.

Détails du poste

Join Our Team: Account Investigation Specialist Toronto Office · Full-Time, In-Office Location: Toronto, ON Language: English required · French is a strong asset Reports to: Director, Investigations Iceberg Finance Inc. is a leading financial services company committed to delivering exceptional service and innovative solutions. We foster a positive, collaborative work environment where employees can thrive and grow. We are seeking a highly motivated and detail-oriented Account Investigation Specialist to join our Toronto office. In this role you will locate individuals and assets to support our collections and recovery efforts, and review customer and merchant files for signs of fraudulent activity. What You Will Do Perform in-depth investigations and searches using internal systems, databases, and online and offline resources to locate individuals and assets Use OSINT and paid skip tracing tools, databases, and investigative techniques to gather and verify information Analyze account activity to identify discrepancies, anomalies, or potential recovery opportunities Review customer and merchant files to assess for potential fraudulent activity Assess and validate the reliability of information obtained from all sources Maintain accurate, complete records of all investigation and skip tracing activity and findings Collaborate with the Collections and Recovery teams to develop strategies for locating hard-to-find individuals Resolve discrepancies and follow up on leads through to a successful outcome Communicate clearly and professionally with customers, team members, and external parties Work within all company policies, procedures, and applicable legal and privacy requirements Perform other related duties as assigned What We Are Looking For Fluency in English is required. French is a strong asset and is valued for supporting our Quebec portfolio Previous experience in investigations, skip tracing, collections, or a related field is preferred Familiarity with provincial legislation relating to auto and repair loan lending is an asset Proficiency with OSINT and paid skip tracing tools and databases Strong analytical, investigative, and problem-solving skills Knowledge of the legal, regulatory, and privacy requirements related to account investigations Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with industry best practices and trends High level of attention to detail and accuracy Why Iceberg Finance? Competitive salary and benefits package Opportunities for professional development and career growth Work in our Toronto office with a supportive, motivated team Positive, collaborative work environment

Ce que vous ferez

The Account Investigation Specialist will perform in-depth investigations to locate individuals and assets while reviewing files for fraudulent activity. They will collaborate with the Collections and Recovery teams to develop strategies and maintain accurate records of all investigative findings.

Exigences

Candidates should have previous experience in investigations, skip tracing, or collections, along with proficiency in OSINT and investigative tools. Strong analytical skills and familiarity with legal and privacy requirements related to account investigations are essential.

Avantages

• Competitive salary • Professional development • Career growth

Compétences indiquées

• Collections · Souhaitée
• Résolution de problèmes · Souhaitée
• Regulatory Compliance · Souhaitée
• interpersonal skills · Souhaitée
• Analyse de données · Souhaitée
• record keeping · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Investigations
• Skip tracing
• Collections
• OSINT
• Fraud detection
• Data analysis
• Analytical skills
• Problem-solving
• Communication
• Interpersonal skills
• Regulatory compliance
• Privacy requirements
• Record keeping
• Asset location
• Lead Follow-Up
• Self-Motivation
• English Language
• Finance
• Financial Services
• French Language
• Innovation
• Interpersonal Communications
• Problem Solving
• Loans
• Open Source Intelligence
• Skip Tracing
• Investigation
• Detail Oriented

Domaines d’emploi

• Finance & Accounting
• Security & Safety
• Customer Service & Support
• Legal
• Investigation Specialist
• Collections Analyst
• Debt Collectors and Related Workers
• Bill and Account Collectors