Cluster Head-Business Banking

Job Requirements About the Role The Cluster Manager – Business Banking is responsible for managing and scaling the business banking network across assigned branches. This leadership role involves developing strategies to achieve growth targets, optimizing operations and resources, and expanding the customer base through cost-effective and technology-driven solutions. The role also focuses on building strong relationships with key local dealers and partners, enhancing product penetration, and delivering high-quality customer service. Collaboration with cross-functional teams including Product, Sales, Operations, Credit, and BIU is essential to drive customer acquisition, servicing, and relationship deepening. Key Responsibilities Primary Responsibilities Drive business growth across branches by building a strong business banking network. Understand market dynamics and competitive landscape; provide feedback to product teams. Collaborate with a team of branch managers to acquire clients, deepen relationships, and deliver comprehensive banking solutions. Ensure pricing, processes, and policies align with organizational goals. Build networks to promote multi-product sales across locations. Share best practices, competitive intelligence, and business opportunities across clusters and headquarters. Conduct regular business reviews to ensure strategic execution. Maintain high ethical standards and ensure compliance with all applicable laws and regulations. Cultivate relationships with individual and corporate customers. Lead manpower planning, recruitment, and training for both on-roll and off-roll employees. Develop and implement community development and livelihood advancement initiatives. Provide training, coaching, and guidance to branch personnel to enhance performance. Evaluate and implement new initiatives to improve operational efficiency. Collaborate with other departments to deliver integrated product and service offerings. Secondary Responsibilities Recommend enhancements to business processes and policies to improve service quality and operational efficiency. Support digital transformation initiatives to improve customer experience and scalability. Managerial & Leadership Responsibilities Mentor and coach senior team members to foster a culture of customer centricity, innovation, compliance, and integrity. Create an environment focused on automation and digital enablement. Attract and retain top talent to support the bank’s rapid growth. Promote high levels of employee engagement, motivation, and satisfaction. What We Are Looking For Education Graduate in any discipline. Postgraduate qualification is optional but preferred. Experience Minimum 12 years of relevant experience in business banking or allied financial services. Skills and Attributes Strong leadership and team management skills. Deep understanding of business banking products and customer needs. Strategic thinking with the ability to drive growth and operational excellence. Excellent relationship-building and stakeholder management skills. High level of integrity and commitment to compliance. Ability to lead digital initiatives and process improvements. Proven track record in managing multi-location teams and delivering results. Fluent in English with strong business communication skills.

The Cluster Head is responsible for managing and scaling the business banking network across assigned branches to drive growth and operational efficiency. This role involves leading cross-functional teams, fostering customer relationships, and implementing digital transformation initiatives to enhance service quality.

Candidates must have a minimum of 12 years of relevant experience in business banking or financial services. A graduate degree is required, while a postgraduate qualification is preferred.

• Service à la clientèleSouhaitée
• LeadershipSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team Management
• Business Banking
• Strategic Planning
• Relationship Management
• Stakeholder Management
• Operational Excellence
• Digital Transformation
• Process Improvement
• Financial Services
• Business Development
• Coaching
• Mentoring
• Compliance
• Market Analysis
• Customer Service
• Market Dynamics
• Customer Experience Improvement
• Pricing Processes
• Operational Efficiency
• Customer Centricity
• Ethical Standards And Conduct
• Service Offerings
• Automation
• Commercial Banking
• Business Communication
• Business Process
• Customer Acquisition Management
• Community Development
• Competitive Intelligence
• Employee Engagement
• English Language
• Sales
• Scalability
• Human Resource Management
• Innovation
• Operations
• Relationship Building
• Strategic Thinking

• Management & Leadership
• Finance & Accounting
• Sales
• Customer Service & Support
• Business Banking Specialist
• Business Banker
• Financial and Insurance Services Branch managers
• Securities, Commodities, and Financial Services Sales Agents

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine