Cluster Head - Prime

Résumé du poste

The Cluster Head oversees the performance, operations, and growth of multiple bank branches within a designated cluster. They are responsible for driving sales targets, ensuring operational excellence, and guiding Branch Managers to achieve financial and service objectives.

Détails du poste

Job Requirements Job Requirements About the Role The Cluster Head is responsible for overseeing the performance and operations of multiple branches within a designated cluster. This role focuses on driving growth in CASA (Current Account Savings Account), Term Deposits, Wealth Products, Retail Assets, Working Capital and other retail banking products, ensuring superior customer service, and maintaining operational excellence. The Cluster Head guides Branch Managers in identifying market opportunities, developing business plans, and achieving financial objectives aligned with the broader goals of the Retail Banking unit. Key Responsibilities Primary Responsibilities Oversee branch operations including distribution, customer service, administration, and sales. Guide Branch Managers in assessing local market conditions and identifying current and prospective sales opportunities. Develop forecasts, financial objectives, and business plans aligned with cluster goals. Manage budgets and allocate funds appropriately across branches. Identify areas for improvement and implement corrective actions to address challenges and leverage growth opportunities. Share best practices, competitive intelligence, and business insights across branches and with headquarters. Address customer and employee satisfaction issues promptly and effectively. Ensure compliance with ethical standards, regulations, and applicable laws. Strengthen the bank’s presence and reputation within the catchment area. Achieve overall product targets for the cluster including CASA, Investments, Insurance, Trade Services, Term Deposits, Business Banking, and asset products like Home Loans and Loan Against Property. Cultivate relationships with individual and corporate customers. Drive customer-centric operations and ensure service quality standards are met. Facilitate a customer-focused branch channel and exceed Net Promoter Score (NPS) targets. Monitor branch network expansion in line with the defined business plan. Manage attrition by building a rapport with all staff. Ensure hiring is aligned to business needs. Secondary Responsibilities Evaluate growth strategies based on competitor analysis and feedback from customers and channels. Recommend process enhancements to improve service efficiency and quality across the branch network. Support marketing initiatives and conceptualize promotional strategies to drive business growth. What We Are Looking For Education Graduate in any discipline. Postgraduate in Finance (MBA preferred). Experience Minimum 15 years of relevant experience in branch banking, with proven leadership in managing multiple branches or clusters. Skills and Attributes Strong leadership and people management capabilities. Strategic thinking with the ability to develop and execute business plans. High level of integrity, discipline, and customer orientation. Ability to drive performance and manage productivity across teams. Deep understanding of retail banking products and market dynamics. Fluent in English with strong business communication skills

Ce que vous ferez

The Cluster Head oversees the performance, operations, and growth of multiple bank branches within a designated cluster. They are responsible for driving sales targets, ensuring operational excellence, and guiding Branch Managers to achieve financial and service objectives.

Exigences

Candidates must hold a graduate degree with a postgraduate degree in Finance preferred, along with at least 15 years of relevant experience in branch banking. Strong leadership, strategic planning, and deep knowledge of retail banking products are essential for this role.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Operational Excellence · Souhaitée
• Regulatory Compliance · Souhaitée
• Leadership · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• People management
• Strategic thinking
• Business planning
• Retail banking
• Financial forecasting
• Budget management
• Customer service
• Sales management
• Market analysis
• Performance management
• Communication skills
• Regulatory compliance
• Relationship management
• Operational excellence
• Market Dynamics
• Market Opportunities
• Network Support
• Promotional Strategies
• People Management
• Net Promoter Score
• Ethical Standards And Conduct
• Budgeting
• Commercial Banking
• Business Communication
• Business Planning
• Investments
• Customer Service
• Competitive Intelligence
• Retail Banking
• English Language
• Finance
• Sales
• Forecasting
• Growth Strategies
• Marketing
• Loans
• Working Capital
• Operational Excellence
• Operations
• Quality Management
• Strategic Thinking
• Master Of Business Administration (MBA)
• Competitive Analysis
• Productivity Management

Domaines d’emploi

• Management & Leadership
• Finance & Accounting
• Sales
• Retail
• Customer Service & Support
• Cluster Manager
• Retail Service Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers