Fulfilment Operations Co-worker (Service Execution)

WHAT YOU'LL NEED TO HAVE • Minimum 1 year of related experience • Minimum 1 year of customer service experience A DAY IN YOUR LIFE WITH US • Perform effectively the core and support processes in the assigned area of responsibility, using the available systems and tools that support efficient operations and data integrity. • Contribute to the highest goods availability through accurate and on-time execution of the assigned fulfilment unit operations area of responsibility. • Commit to all IKEA health, safety and security rules and business requirements within the area of responsibility and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products. • Ensure optimised daily fulfilment unit operations within the assigned area of responsibility by working in a lean, simple and cost-conscious way, applying and sharing good examples. ABOUT THIS WORK AREA We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA! Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Fulfilment Operations Co-worker The starting rate/ salary for this position is 20.15 CAD

Execute core fulfilment processes to ensure high goods availability and data integrity within the assigned area. Maintain a safe work environment and apply lean methodologies to optimize daily operations and reduce costs.

Candidates must have a minimum of one year of related experience in operations. Additionally, at least one year of customer service experience is required.

• Wellness Days • Extended Health Coverage • Dental Coverage • Vision Coverage • RRSP Matching • Annual Bonus Incentive Plan • Flexible Spending Account • Life Insurance • Merchandise Discounts • Restaurant Discounts • Parental Leave • Bereavement Leave • Employee Assistance Program

• Service à la clientèleSouhaitée
• Operational EfficiencySouhaitée
• Gestion de la chaîne d’approvisionnementSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Fulfilment Operations
• Customer Service
• Supply Chain Management
• Inventory Management
• Lean Operations
• Health and Safety Compliance
• Data Integrity
• Operational Efficiency

• Logistics
• Retail
• Customer Service & Support

Expérience minimale

0+ ans

Postuler avant le

3 mars 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable