Patient Recruitment Assistant(Contractual)

*** Please note that this is a temporary contract for 6 months*** The Patient Recruitment Assistant is responsible for providing patients with information on clinical research studies and verifying their eligibility for various research project. More specifically, the Patient Recruitment Assistant must: Establishes the first contact with patients from the database or from advertisement ads through inbound and outbound calls, submitted online applications, and email responses; Creates and updates recruited patient files in the organization’s database; Provides information and verifies the eligibility of patients for different research projects Gathers the patient's summary information, schedules screening visit appointments based on availability, and forwards relevant documentation by email, if available; Performs other related tasks; Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Requirements Education Vocational diploma in a relevant field of study. Experience Proven experience in a call center or in customer service. Experience in clinical research is an asset; Skills and knowledge Bilingual French and English (oral and written); Knowledge and competency in Word, Excel and Power Point; Good interpersonal skills; Strong organizational skills. Our company The work environment At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities. In this position, you will be eligible for the following perks: Permanent full-time position Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities) Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station) Ongoing learning and development Work Location This position is based at our modern and bright clinic in Montreal (3530, Boulevard St-Laurent, H2X 2V1). The workplace is easily accessible by metro (Sherbrooke Station or St-Laurent Station), by bus (several lines) or by car (underground parking available for a daily fee). Important note: the workplace is a medical clinic. According to the laws in force at the time of posting this posting, wearing a mask is always mandatory. About Innovaderm Innovaderm is a clinical research unit specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Innovaderm is committed to providing equitable treatment and equal opportunity to all individuals. As such, Innovaderm will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Innovaderm only accepts applicants who can legally work in Canada.

The Patient Recruitment Assistant provides information to patients regarding clinical research studies and verifies their eligibility. Responsibilities include managing patient files, conducting inbound and outbound calls, and scheduling screening appointments.

Candidates must have a vocational diploma in a relevant field and proven experience in customer service or a call center. Bilingualism in French and English and proficiency in Microsoft Office are required.

• Medical • Dental • Vision • RRSP • Vacation • Personal days • Virtual medical clinic • Public transportation rebates • Social activities

• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual French and English
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Interpersonal skills
• Organizational skills
• Call center operations
• Customer service
• Patient recruitment
• Clinical research

• Healthcare
• Science & Research
• Customer Service & Support
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level