Supervisor

Indigo Park is looking for a Supervisor in Ottawa. The supervisor will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and operations). The supervisor ensures the successful development, maintenance, and enhancement of client/customer relationships. What Would You Be Doing? Operations Supervise the general operations of each location Maintain efficient daily operations at the site, ensuring that employees project the desired image of Indigo Park Canada Services. Lot Conditions (Surface, HVAC, Lighting, … Ensure proper vehicle circulation Verify on-site supplies are adequate (tickets, cashier reports…) Equipment (Pay & Display meters, POF, Gates, Exit Terminals…) Provide Employee Manual/ Operations Manual Perform lot audits (revenue and operational) Act immediately upon the instructions of Area Manager regarding rate changes (order new decals or signage) Make suggestions to Area Manager, on how to improve revenue at your location Train new staff as per lot manual with attention to valet procedures if applicable Human Resources Maintain Employee File (current) Take certain disciplinary measures with field staff (with involvement by Area Manager) Replace field staff in case of illness or other Assist field staff during peak periods Communicate with Area Manager when there is a need to make a staffing change, or hire additional staff Provide uniforms Administration Verify all employee time punches by using the ADP portal Ensure that all operational policies/procedures are being followed at your location Ensure that all money handling procedures are properly documented in Operations Manuals, and are followed by cashiers and attendants Ensure that all cashiers/attendants and valets are properly stocked for inventory Assist Area Manager with client relations Assist Area Manager with field staff performance reviews Train new staff on-site What Are We Looking For? Minimum of 2 year of customer service experience with experience being in a supervisor role. Clean driver's G license. Strong communication and interpersonal skills, both written and verbal What We Offer Great Team Culture Numerous possibilities for career growth Inclusive environment Starting salary at $52,000 The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials. We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.

The supervisor will coordinate and manage day-to-day operations, ensuring efficient functioning and maintaining client relationships. Responsibilities include supervising staff, managing equipment, and ensuring operational policies are followed.

Candidates should have a minimum of 2 years of customer service experience, including supervisory roles. A clean driver's G license and strong communication skills are also required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Supervision
• Communication
• Interpersonal Skills
• Operations Management
• Staff Training
• Inventory Management
• Client Relations
• Time Management
• Problem Solving

• Management & Leadership
• Customer Service & Support
• Human Resources
• Consulting

Expérience minimale

2+ ans

Postuler avant le

10 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level