Weekend Duty Manager - Pearson Airport - Toronto

Résumé du poste

Oversee daily valet and parking operations at Pearson Airport while leading and developing frontline teams. Act as the primary point of contact for clients and guests to ensure exceptional service delivery and operational efficiency.

Détails du poste

Join Indigo Park Canada – Leading the Parking Industry! At Indigo Park Canada, we don’t just manage parking, we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move. We are currently seeking a Weekend Duty Manager for our Pearson Airport location. In this role, you will be responsible for overseeing daily valet and parking operations, leading frontline teams, and ensuring exceptional service delivery in a fast-paced airport environment. As a Duty Manager, you are a key representative of Indigo, the client, and the venue. What Would You Be Doing? Lead, coach, and develop frontline team members to ensure performance aligns with Indigo’s values and service standards. Supervise daily shift operations at Pearson Airport, ensuring smooth execution and timely resolution of customer, employee, and client concerns. Act as a key point of contact for clients, guests, and employees during assigned shifts. Respond to emails, handle customer complaints, and follow up on pending requests or investigations. Support payroll approvals, staff scheduling, and operational reporting. Assist with recruitment, onboarding, and training of new team members. Delegate responsibilities and ensure accountability across the team during shifts. Maintain accurate operational records and logs (daily, weekly, monthly, and annually). Promote a safe, respectful, and inclusive work environment, particularly within a unionized setting. Take ownership of projects or initiatives as assigned by management. What Are the Working Conditions? Hourly Salary: $24.00 per hour Location: Toronto Pearson International Airport Must be able to work outdoors in all weather conditions and frequent exposure to varying temperatures. Must be able to stand or walk for extended periods of time. Frequent bending, stretching, kneeling, and twisting. Must be able to lift up to 20 lbs. Flexible availability required to meet operational needs in an airport environment (including evenings, weekends, and holidays as required). What Are We Looking For? Minimum 5 years of management experience, preferably in operations, customer service, parking, or a similar service-driven environment. Bachelor’s degree in Business Administration, Management, Operations Management, Hospitality Management, or a related discipline is considered an asset. Strong leadership, coaching, and conflict-resolution skills. Excellent written and verbal communication skills. Experience working in a unionized environment is an asset. Highly organized, adaptable, and able to prioritize effectively in a fast-paced setting. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Valid Ontario Class G driver’s license with a clean driving record. What Will Set You Apart? Bilingualism (English and French) is a strong asset. Ability to inspire and motivate teams while also working independently when required. Detail-oriented mindset with a strong focus on service quality and results. Strong time management and organizational skills. The composition of Indigo’s workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and work relationships. Applications from all groups are welcomed and encouraged. Accommodations are available upon request throughout the recruitment process. We thank all applicants for their interest in this position. However, due to the high volume of applications, only candidates selected for an interview will be contacted. No agency or applicant phone calls, please. #IPC2

Ce que vous ferez

Oversee daily valet and parking operations at Pearson Airport while leading and developing frontline teams. Act as the primary point of contact for clients and guests to ensure exceptional service delivery and operational efficiency.

Exigences

Requires a minimum of 5 years of management experience and a valid Ontario Class G driver's license. A bachelor's degree in business or hospitality and experience in unionized environments are considered assets.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Recruitment · Souhaitée
• Sens de l’organisation · Souhaitée
• Leadership · Souhaitée
• Microsoft Office · Souhaitée
• Coaching · Souhaitée
• Conflict Resolution · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Coaching
• Conflict Resolution
• Customer Service
• Operational Reporting
• Staff Scheduling
• Payroll Approval
• Recruitment
• Onboarding
• Microsoft Office
• Bilingualism
• Time Management
• Organization
• Unionized Environment Management
• Valet Operations
• Parking Management

Domaines d’emploi

• Management & Leadership
• Transportation
• Hospitality
• Customer Service & Support
• Logistics