Desktop Support Technician

Job Title: Desktop Support/Endpoint support technician Location: Edmonton, Alberta, Canada Client: Pharma domain Duration: 6 Months Position Overview The Refresh Specialist plays a critical role in maintaining the organization's technology infrastructure by managing the end-to-end lifecycle of laptop assets. This position is responsible for the timely collection of out-of-warranty devices and the seamless deployment of replacement laptops to internal team members, ensuring minimal disruption to daily operations. Key Responsibilities: Asset Collection & Recovery: Coordinate the retrieval of out-of-warranty laptops from internal team members, ensuring all devices are properly accounted for and processed in accordance with company asset management policies. Device Deployment: Prepare, configure, and deploy replacement laptops to end users, ensuring each device meets organizational standards and is ready for immediate use. Lifecycle Management: Track and manage laptop warranty status, proactively identifying devices due for replacement and maintaining an accurate inventory of all hardware assets. User Communication & Support: Serve as the primary point of contact for team members throughout the refresh process, providing clear timelines, instructions, and support to ensure a smooth transition between devices. Data Integrity & Security: Ensure proper data migration, backup, and secure wiping of retired devices in compliance with IT security protocols and data governance policies. Documentation & Reporting: Maintain detailed records of all refresh activities, including deployment schedules, asset tracking logs, and status reports for leadership review. Collaboration: Work closely with IT support, procurement, and facilities teams to coordinate logistics, resolve issues, and optimize the refresh process.

The Desktop Support Technician is responsible for managing the lifecycle of laptop assets, including the collection of out-of-warranty devices and the deployment of replacement laptops. They also ensure data integrity and security during the refresh process.

The position requires coordination of asset collection and deployment, along with maintaining accurate inventory records. Strong communication skills and collaboration with IT teams are essential for success.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Asset Management
• Device Deployment
• Lifecycle Management
• User Communication
• Data Integrity
• Documentation
• Collaboration
• IT Support

Expérience minimale

0+ ans

Postuler avant le

13 août 2026