National Tech Trainer

Résumé du poste

The National Tech Trainer designs and delivers engaging product and sales training programs for field teams across Canada. This role involves regular in-store coaching to improve performance and aligning training initiatives with retailer sales goals.

Détails du poste

Overview Position Overview Location: Vancouver, British Columbia. This role is based in Vancouver and supports the field program nationally, with regular travel across Canadian markets. Reports to: Senior Director, Retail, Influence Marketing Services, in partnership with the U.S. National Training Manager. Employment type: Full-time. The National Tech Trainer leads the design, delivery and continuous improvement of training for Sales Specialists across Canada. The role balances global training content with the realities of Canadian retail — regionalizing programming, spending meaningful time in-store coaching to performance, and keeping training aligned to retailer sales goals. Training Delivery & Development Design and deliver engaging training programs on client technology (product knowledge, features, benefits, sales techniques, and customer engagement). Conducted in-person and virtual training sessions for part-time brand ambassadors at Retail locations within the assigned region. Develop and maintain comprehensive, up-to-date training materials (presentations, handouts, online resources) that align with the brand's messaging. Adapt training delivery methods to cater to diverse learning styles and ensure effective knowledge transfer. Coaching & Performance Support Provide ongoing coaching and mentorship to part-time Sales Specialists to enhance their product knowledge, sales skills, and customer service abilities. Observe and evaluate Sales Specialists' performance in-store, providing constructive feedback and guidance for improvement. Identify knowledge gaps and address performance challenges through targeted training interventions. Foster positive partner Field and Store relationships by adapting to local retail store environments, respecting established hierarchies, and adhering to all operational policies while representing Influence Marketing Services. Program Evaluation & Improvement Assess the effectiveness of training programs through data analysis, feedback surveys, and performance metrics. Monitor sales data and customer feedback to identify areas where training can be optimized to drive sales and improve customer satisfaction. Collaborate with the National Training Manager to align training initiatives with retailers' sales goals and program objectives. Stay abreast of industry trends, new technologies, and competitor activities to ensure training content remains relevant and impactful. Canadian Market Requirements Based in Vancouver, BC, with the ability and willingness to travel across Canadian regional retail markets, including overnight stays, as program needs require. Dedicated in-store time each month to coach Sales Specialists in the selling environment and drive measurable performance improvement. Regionalize the training approach — adapt global content to Canadian retail environments, retailer expectations and regional market differences. Support bilingual (English/French) program needs in partnership with Quebec-based field leadership. Performance Measures Training content and materials built on adult-learning principles — clear objectives, effective teaching strategies, evaluation methods and structured plans. Accurate and complete training and onboarding reporting submitted following each session. Consistent monthly in-store field observation and coaching hours completed. Demonstrated improvement in Sales Specialist product knowledge, sell-through and customer experience scores. Qualifications Technology training background is required — 3+ years designing and delivering product and sales training for consumer technology brands. Experience training within major Canadian retail banners, ideally including Best Buy, Walmart and Staples. Valid passport and the ability to travel to the United States for training, onboarding and program meetings. Proven ability to deliver both in-person and virtual training to distributed, part-time field teams. Strong facilitation, presentation and content-development skills; advanced PowerPoint and Google Slides capability. Comfortable working from data — sales performance, survey results and field observations — to shape training priorities. Valid driver's licence and ability to travel; flexible availability, as travel is at times required on short notice. Strong English communication skills; French an asset. Job requirements are subject to change at any time at the discretion of the company to align with evolving business needs. About Influence Marketing At Influence Marketing, we work for you. As a long-standing partner with clients in the consumer electronics sector, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchasing decisions to form lasting customers. What You Can Expect From Influence Marketing We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that is paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect Influence Marketing to support you. Influence Marketing's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, colour, ancestry, place of origin, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other ground protected under applicable human rights legislation. Influence Marketing welcomes and encourages applications from people with disabilities. Why Join Us? At Influence Marketing, we believe great work starts with great people. We are committed to building an environment where collaboration thrives, innovation is encouraged, and every employee has the opportunity to grow personally and professionally. When you join our team, you're not just taking a job - you’re becoming part of a culture that values creativity, excellence, and making lasting impressions. Our Benefits Competitive annual salary Comprehensive health, dental, and vision benefits RRSP program with company contributions Paid time off and statutory holidays Partial mobile phone Leadership Development Program How to Apply Please submit your resume and cover letter to: Emily Polson at epolson@influencemarketing.ca Pay Transparency Statement We are committed to transparency in our hiring process. The listed salary range reflects what the company is willing to pay for this role, based on skills, experience, and market data. AI Disclosure Use of Artificial Intelligence by Recruiters and Hiring Managers At Influence Retail Services Inc. (2025) and Influence Marketing Services Inc., people are at the center of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks), AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters and/or hiring manager, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. If any recruitment process involves a greater degree of AI use during an interview or assessment, we will communicate that to short-listed candidates, so they are aware in advance. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process. Use of Artificial Intelligence – by Candidates We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine their writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and our company.

Ce que vous ferez

The National Tech Trainer designs and delivers engaging product and sales training programs for field teams across Canada. This role involves regular in-store coaching to improve performance and aligning training initiatives with retailer sales goals.

Exigences

Candidates must have 3+ years of experience in designing and delivering technology training for consumer brands. The role requires strong facilitation skills, proficiency in presentation software, and the ability to travel frequently across Canadian retail markets.

Avantages

• Health benefits • Dental benefits • Vision benefits • RRSP program • Paid time off • Statutory holidays • Mobile phone allowance • Leadership Development Program

Compétences indiquées

• Mentorship · Souhaitée
• Analyse de données · Souhaitée
• Coaching · Souhaitée
• Opérations de vente au détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Product training
• Sales training
• Coaching
• Mentorship
• Public speaking
• Presentation skills
• Content development
• Data analysis
• Performance evaluation
• Relationship management
• Retail operations
• Instructional design
• PowerPoint
• Google Slides
• Customer engagement
• Sales techniques
• Product Knowledge
• Business Metrics
• Training Delivery
• Influencing Skills
• Influencing Without Authority
• Constructive Feedback
• Time Off Management
• Bilingual (French/English)
• Knowledge Transfer
• Brand Messaging
• Research
• Artificial Intelligence
• Data Analysis
• Adult Learning Principles
• Teaching
• Decision Making
• Customer Service
• Communication
• Customer Engagement
• Content Development
• Continuous Improvement Process
• Training And Development
• Creativity
• Disabilities
• English Language
• Sales
• French Language
• Selling Techniques
• Leadership
• Marketing
• Innovation
• Leadership Development
• Learning Styles
• Market Requirements Documents

Domaines d’emploi

• Retail
• Sales
• Marketing
• Education
• Management & Leadership
• National Trainer
• Technical Trainer
• Training and Staff Development Professionals
• Training and Development Specialists