Technical Support Analyst - Regina, SK

You You are someone who “gets” IT. You’re frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You’ve always been able to explain complex technology to other people. The idea of a normal 9-5 sitting in a cubical makes you resent the job market. You are a problem solver. You are not afraid to work on a project you’ve never done before. You know that Google is your best friend. You are extremely independent and self-motivated. You don’t get out of bed because you have to, but because you’re excited about the day ahead. You don’t need to be asked to respond to a problem, you’re already on it the second it comes up. Better yet, you anticipated the issue and developed a work around before it became a problem. Us Informanix is a leading provider of technology consulting and managed services to a variety of client organizations. We’ve been growing considerably since our founding in 2013. We think the future of the IT industry is bright with significant opportunities ahead for our members. What we’re building Informanix is leading the way in progressive technology deployments and business process improvements, helping our clients grow their own businesses and become more efficient, and reduce their own level of risk. How you’ll help You’ll be a key player on the front lines of our client services organization. You’ll be come a trusted member of our staff and a trusted resource to our client users. The quality of service you provide will have a direct impact on the success of Informanix and the success of our client organizations. The Role This is a hands-on position. Reporting to the Director, SMB IT Solutions, you’ll interact with our client’s user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user’s expectations. You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well. Required Skills · In-depth knowledge of Windows Operating Systems (10/11) · Fundamental knowledge of Windows Server Operating Systems (2016/2025) · Fundamental knowledge of networking (TCP/IP, DNS, DHCP) · Excellent Customer Service Skills Additional Skills · Knowledge of Microsoft Hyper-V an asset · Knowledge of Veeam Backup & Replication an asset · Knowledge of Microsoft Exchange 365 an asset · Knowledge of ConnectWise and remote tools an asset · Knowledge of PBX systems an asset Results Only Work Environment Informanix is a virtual firm. All of our tools are cloud based. We work from our home offices or on client sites as required. We don’t punch time clocks. We get work done. We recognize that doing a quality job when it needs to be done, is more important than warming a chair for a certain amount of time each day. Tell us in your application how you see this style of work working for you. Additional Requirements · Space to use as a home office · Valid Saskatchewan Class 5 Drivers License · Reliable personal vehicle Only candidates being considered for an interview will be contacted directly. Job Types: Full-time, Permanent Benefits: Casual dress Company car Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance Paid time off RRSP match Tuition reimbursement Vision care Work from home

The role involves providing front-line technical support to client users and managing a wide range of technology issues. Responsibilities include documenting activities via tickets and maintaining a high quality of service to ensure client success.

Candidates must have in-depth knowledge of Windows 10/11, fundamental networking skills, and a valid Saskatchewan Class 5 driver's license. A reliable personal vehicle and a dedicated home office space are also required.

• Casual dress • Company car • Company events • Dental care • Disability insurance • Extended health care • Flexible schedule • Life insurance • Paid time off • RRSP match • Tuition reimbursement • Vision care • Work from home

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows Operating Systems
• Windows Server
• TCP/IP
• DNS
• DHCP
• Customer Service
• Microsoft Hyper-V
• Veeam Backup & Replication
• Microsoft Exchange 365
• ConnectWise
• PBX Systems

• Technology
• Customer Service & Support
• Consulting
• Software

Expérience minimale

0+ ans

Postuler avant le

2 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte