Account Manager

Company DescriptionINNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.Job DescriptionWe are seeking a driven, relationship focused Account Manager to join our team. In this role, you will own and grow a portfolio of existing customers across our product suite. Your focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value. You will work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth.This role is eligible for commission based on quarterly sales quota attainment.Key ResponsibilitiesAccount Management & GrowthProactively manage and grow a portfolio of customer accounts across our suite of productsDrive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancementsIdentify and execute cross sell opportunities by introducing complementary products and solutions, including offerings such as Payroll, Analytics, and other add on servicesBuild trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goalsStrategic Account PlanningDevelop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicatorsUnderstand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutionsPartner with customers to support long term adoption and success across the platformContract Management & RenewalsOwn the full lifecycle of customer renewals, contract modifications, and commercial discussionsManage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teamsEnsure contract accuracy, compliance, and timely executionCross Functional CollaborationPartner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readinessProactively identify and address churn risks while supporting retention and customer satisfaction effortsAssist with churn management processes when needed, including communication planning, contract reconciliation, and transition supportSales Operations & ForecastingMaintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within HubSpot or CRM platformsProvide regular forecasting and reporting related to quota attainment, pipeline health, renewal status, and at risk accountsSupport sales leadership with insights, trends, and recommendations to improve retention and account growth strategies Qualifications3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.French language proficiency is a plus and would be beneficial when supporting our French-speaking customer base.Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.Proven success meeting and exceeding quotas through upselling and cross-selling.Experience with contract negotiations, renewals, and license model management.Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).Strong understanding of the manufacturing, woodworking, or millwork industry is a plus. Additional InformationAccessibility & Work EnvironmentINNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions. Department: Sales

Manage and grow a portfolio of existing customers by driving product adoption, renewals, and upsell opportunities. Partner with Customer Success to reduce churn and align software solutions with customer business goals.

Requires 3+ years of experience in account management or sales within SaaS, ERP, or CAD/CAM industries. Must possess strong negotiation skills and familiarity with CRM tools, with industry knowledge in woodworking or manufacturing being a plus.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Upselling
• Cross-selling
• Contract Negotiation
• Customer Relationship Management
• Strategic Account Planning
• Churn Management
• SaaS Sales
• Business Acumen
• Forecasting
• HubSpot
• French Proficiency

• Sales
• Software
• Manufacturing
• Customer Service & Support
• Management & Leadership

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine