Store Operations Manager (GM)

Insomnia Cookies is expanding and is looking for strong management to join our team at our Ottawa, ON location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success! Comp & Sweet Position Perks: Competitive base salary + quarterly bonus compensation package $50.00 per month cellphone data plan stipend 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave Enrollment in our Cookie College learning/training platform FREE cookies, awesome swag and so much more! Job Duties & Position Focus: Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members Manage and audit inventory to maintain proper controls Create and execute fun, local marketing drops Create and drive in-store recognition programs/contests What we seek: 3+ years of management/leadership experience in a restaurant or retail establishment Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System Familiarity with using commercial convection ovens - a plus About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

The Store Operations Manager will hire, coach, and develop a diverse part-time staff while leading service components to ensure food quality and customer satisfaction. They will also manage inventory and create local marketing initiatives.

Candidates should have 3+ years of management experience in a restaurant or retail setting and possess a benevolent leadership style. Familiarity with restaurant software and commercial convection ovens is a plus.

• Competitive Base Salary • Quarterly Bonus Compensation Package • Cellphone Data Plan Stipend • Paid Vacation • Personal Days of Wellness Paid • Paid Sick Leave • Enrollment in Cookie College Learning/Training Platform • Free Cookies • Awesome Swag

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Management
• Leadership
• Customer Service
• Hospitality
• Inventory Management
• Marketing
• Coaching
• Employee Development
• Technical Acumen
• Food Quality
• Store Cleanliness
• Team Building
• Sales Performance
• Communication
• Problem Solving
• Time Management

• Management & Leadership
• Hospitality
• Food & Beverage
• Retail

Expérience minimale

5+ ans

Postuler avant le

11 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte