Implementation Consultant, Digitary (Canada)

Résumé du poste

The Implementation Consultant manages multiple fast-paced software implementation projects across Canada while acting as a trusted advisor to customers. They are responsible for defining project scope, tracking milestones in Salesforce, and ensuring technical integrations like SSO and APIs are successfully delivered.

Détails du poste

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Instructure's Implementation Consultants are responsible for managing multiple, fast-paced implementations of Instructure products across Canada. You will need strong project management skills, a deep understanding of our software (either currently held or quickly learned), and a passion for delivering the best possible customer experience. This position is remote. What you will be doing Manage implementation projects of standard complexity. Assume the role of a customer’s trusted advisor during implementation. Assist in defining project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility. Maintain detailed project plans to monitor and track progress, keeping all team members accountable for progress on assigned tasks. Collaborate with Instructure’s CSM and engineering team to create XML document overlays. Manage expectations with customers and internal resources. Guide customers through technical requirements for SSO, API, and XML integrations. Ensure all projects are delivered on time and within scope. Track and manage milestones and tasks in Salesforce to support revenue recognition. Report and escalate potential risks or issues to management as needed. Deliver implementations in both English and French Canadian languages. What you will need to know/have Solid foundation in project management, technical support, and/or customer success (minimum 3 years). Experience with project management methodologies (CAPM or PMP preferred, but not required). Ability to rapidly identify options and develop a path forward when presented with customer challenges. Experience translating technical concepts to non-technical users. Exceptional organizational and communication skills (written, verbal, and presentational), plus obsessive attention to detail. Ability to both give and take direction constructively, work effectively individually or as part of a team, and maintain a positive, collaborative attitude. Bachelor’s degree in any field (or 5+ years relevant experience). Ability to communicate effectively in English and Canadian French. Understanding of SaaS and APIs. Experience in the LMS industry, educational technology, and/or a fast-paced technical environment. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. Comprehensive wellness programs and mental health support Learning and development resources, including professional development tools and tuition reimbursement, to support your growth The technology and tools you need to do your best work Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.

Ce que vous ferez

The Implementation Consultant manages multiple fast-paced software implementation projects across Canada while acting as a trusted advisor to customers. They are responsible for defining project scope, tracking milestones in Salesforce, and ensuring technical integrations like SSO and APIs are successfully delivered.

Exigences

Candidates must have at least 3 years of experience in project management, technical support, or customer success, along with a bachelor's degree or 5+ years of relevant experience. Proficiency in both English and Canadian French is required, as well as a strong understanding of SaaS and API technologies.

Avantages

• Competitive compensation • Ownership program • Flexible work culture • Generous time off • Wellness programs • Mental health support • Professional development tools • Tuition reimbursement • Employee recognition program

Compétences indiquées

• Technical Documentation · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication Skills · Souhaitée
• Gestion de projet · Souhaitée
• Salesforce · Souhaitée
• Technical Support · Souhaitée
• Stakeholder Management · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project management
• Technical support
• Customer success
• SaaS
• APIs
• XML
• SSO
• Salesforce
• Communication skills
• Organizational skills
• Technical documentation
• Stakeholder management
• Problem solving
• French Canadian
• English
• Customer Success Management
• Project Scoping
• Expectation Management
• Technical Requirements
• Data Privacy Laws
• Bilingual (French/English)
• Application Programming Interface (API)
• Technical Support
• Mental Health
• Certified Associate In Project Management
• Customer Service
• Software As A Service (SaaS)
• Communication
• Learning Management Systems
• Programming Tools
• English Language
• French Language
• Project Management
• Project Management Professional Certification
• Presentations
• Revenue Recognition
• Single Sign-On (SSO)
• Extensible Markup Language (XML)
• Detail Oriented

Domaines d’emploi

• Software
• Consulting
• Customer Service & Support
• Education
• Technology
• Implementation Consultant
• Business / Management Consultant
• Management and Organization Analysts
• Management Analysts