Customer Contact Rep II DL

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [email protected], as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring. Are you a current ICBC Employee? Click here to access our internal portal. Reference Number: 5230 Posted Date: Aug 31, 2026 Employment Type: Permanent Part Time Hours of Work: 7.5 hours per day - 5 day week (M-Su) Work Arrangement: Hybrid 10 Salary Range: $31.08 - $33.53 Hourly Location: Victoria, British Columbia, Canada Location: Please note that this position will be based out of the ICBC Victoria Operations location (910 Government Street). Position Highlights Bring your passion and enthusiasm for customer service to our fast-paced driver-licensing contact center in Victoria! You will play a key role in supporting British Columbians with driver licensing, BCServices Cards, and road safety inquiries. Key Responsibilities Respond to customer inquiries by phone with professionalism and empathy Provide accurate information about driver licensing and related services Support road safety initiatives through customer education Deliver exceptional service in a fast-paced, team-oriented environment Position Requirements A minimum of 2 years of customer service experience. Previous call center experience is strongly preferred. Clear and effective communication skills. Strong analytical, listening, questioning, and organizational skills. The ability to sit for extended periods of time. The ability to manage incoming queries in a busy, fast-paced environment. Training & Work Schedule Training: Full-time, onsite for 13 weeks (Monday to Friday, 8:30am to 4:30pm) Hybrid schedule will be permitted after completing 6 months in the role Post-training shifts: 3 to 4 days in a week (approximately 15 to 28 hours) Hours of operation: : Monday to Friday: 8:00am–6:05pm, Saturday: 9:00am–5:05pm Testing Requirements Data Entry Assessment Call Centre Listening Assessment About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions. Work arrangements defined: Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. Only candidates legally entitled to work in Canada will be considered for this position.

Respond to customer inquiries via phone regarding driver licensing, BC Services Cards, and road safety. Provide accurate information and education to support road safety initiatives in a fast-paced environment.

Requires a minimum of 2 years of customer service experience, with call center experience strongly preferred. Candidates must possess strong communication and organizational skills and be able to pass data entry and listening assessments.

• Competitive salary • Comprehensive benefits

• Service à la clientèleSouhaitée
• Saisie de donnéesSouhaitée
• Communication SkillsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Call Center Operations
• Communication Skills
• Analytical Skills
• Listening Skills
• Questioning Skills
• Organizational Skills
• Data Entry
• Empathy
• Professionalism

• Customer Service & Support
• Government & Public Sector
• Finance & Accounting
• Administrative

Expérience minimale

2+ ans

Postuler avant le

1 oct. 2026

Langue de l’offre

anglais

Heures de travail

28 heures par semaine

Présence au bureau

3 jours par semaine

Niveau d’expérience

Associate