Personal Lines Account Manager

Company Description InsureLine Clover provides personal and commercial insurance solutions for individuals, families, and businesses across British Columbia. Located in Cloverdale, the team is committed to honest advice, clear explanations, and responsive support when clients need it most. InsureLine Clover focuses on making insurance simple, friendly, and stress-free, whether clients are insuring a home, vehicle, or business. The company is known for being approachable, client-centered, and service-driven. Role Description The Personal Lines Account Manager is a full-time, on-site role based in Surrey, BC. This role is responsible for managing personal lines insurance accounts, including homes, vehicles, and other personal assets, while providing clear and friendly guidance to clients. Day-to-day tasks include reviewing coverage needs, processing policy changes, handling renewals, preparing quotes, and assisting clients with claims inquiries. The Personal Lines Account Manager will respond to client questions in person, over the phone, and by email, ensuring accurate information and timely follow-up. The role also involves maintaining detailed records, collaborating with team members to resolve complex situations, and contributing to a positive, client-focused office environment. Qualifications Candidates should possess skills in Account Management, with the ability to build, maintain, and grow long-term client relationships. Candidates should possess strong Customer Service skills, including clear communication, active listening, and a client-first approach. Candidates should possess knowledge of Personal Insurance products, including home, auto, and other personal lines coverage. Candidates should possess a solid understanding of Insurance fundamentals, policy structures, and underwriting guidelines. Relevant provincial insurance licensing (or eligibility to obtain it promptly) is required. Attention to detail, strong organizational skills, and comfort working with insurance management systems and office software are beneficial. Prior experience in a brokerage or insurance environment and the ability to work effectively in an on-site team setting are preferred.

The role involves managing personal lines insurance accounts for homes and vehicles, including processing policy changes and handling renewals. The manager provides client guidance and support via phone, email, and in-person interactions.

Candidates must have knowledge of personal insurance products and relevant provincial insurance licensing or eligibility. Strong customer service skills and experience in a brokerage environment are preferred.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Customer Service
• Personal Insurance Knowledge
• Insurance Fundamentals
• Underwriting Guidelines
• Policy Processing
• Claims Inquiry Handling
• Communication
• Active Listening
• Organizational Skills

• Finance & Accounting
• Customer Service & Support
• Sales

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

22 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte