Claims Assistant I

Résumé du poste

The Claims Assistant supports claims adjusters by processing auto and home insurance claims and coordinating with various stakeholders. They are responsible for managing administrative tasks, maintaining accurate file notes, and providing professional, empathetic service to clients.

Détails du poste

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 40,300 - 49,300 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role Nous recherchons un(e) agent(e) indemnisation I pour rejoindre notre équipe en pleine expansion. Vous jouerez un rôle clé de soutien et d’aide aux experts en sinistre dans le traitement des réclamations en assurance automobile et habitation, en assurant les suivis nécessaires, la coordination avec les intervenants et l’exécution des tâches administratives reliées aux dossiers. Contrat temporaire de 6 mois Ce que vous ferez ici : Soutenir les experts en sinistre dans le traitement des dossiers de réclamation auto et habitation. Effectuer des suivis avec les clients (courriels/SMS/appels) afin de faire progresser leur dossier et obtenir l’information manquante. Assurer les suivis avec divers intervenants : fournisseurs, ateliers de réparation, services de police et autres partenaires. Réaliser des tâches administratives liées aux dossiers (ex. transcrire et compléter des relevés de dommages, mise à jour des notes au dossier, classement de documents). Utiliser plusieurs systèmes informatiques en parallèle et appliquer adéquatement les outils et processus disponibles pour optimiser la gestion des dossiers. Assurer le soutien, le respect des étapes du processus, ainsi que des normes et délais de service établis. Faire preuve d’une approche professionnelle, empathique et orientée client, incluant la gestion des appels plus difficiles. Profil recherché : Diplôme d’études secondaires ou collégiales (formation en administration des affaires un atout) ou toute combinaison équivalente de formation et d’expérience. Minimum 1 an d’expérience dans un poste de service à la clientèle et/ou dans un poste administratif. Aisance marquée avec l’informatique : capacité à naviguer entre plusieurs applications/systèmes simultanément et à effectuer de la saisie de données avec rigueur. Excellentes aptitudes de communication, souci du détail et sens de l’organisation. Capacité à maintenir un niveau de performance élevé et constant (qualité et volume). Adaptabilité au changement (ex. changements de procédures, nouveaux outils, ajustements opérationnels). Aucune expérience de travail au Canada n’est requise, mais vous devez être autorisé(e) à y travailler. Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Ce que vous ferez

The Claims Assistant supports claims adjusters by processing auto and home insurance claims and coordinating with various stakeholders. They are responsible for managing administrative tasks, maintaining accurate file notes, and providing professional, empathetic service to clients.

Exigences

Candidates must have a high school or college diploma and at least one year of experience in customer service or administration. Strong computer skills, the ability to navigate multiple systems simultaneously, and excellent organizational abilities are required.

Avantages

• Flexible work arrangements • Hybrid work model • Purchase up to 5 extra days off per year • Telemedicine • Wellness account • Share plan • Employee Share Purchase Plan • Annual bonus plan • Defined benefit pension plan

Compétences indiquées

• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• Administrative Support · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Claims processing
• Customer service
• Administrative support
• Data entry
• Communication
• Organization
• Attention to detail
• Computer literacy
• Multitasking
• Empathy
• Conflict resolution
• Insurance knowledge
• Resilience
• Reconciliation
• Employee Stock Purchase Planning
• Telehealth
• Coordinating

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Administrative
• Claims Assistant
• Claims Processor
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks