Field Special Investigator

Résumé du poste

The Field Special Investigator evaluates fraud indicators and conducts comprehensive investigations across various insurance lines, including property and auto claims. They are responsible for interviewing stakeholders, preserving evidence, and providing recommendations to the business while maintaining relationships with law enforcement.

Détails du poste

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 87,200 - 106,600 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 10% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We’re looking for a Field Special Investigator for our growing team! This permanent full-time role is based in Dartmouth, Nova Scotia. What you'll do here: · Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto, Casualty, Accident Benefits. · Conduct all aspects of the investigations, including in-person and telephone interviews with individuals, businesses, law enforcement, and all entities pertinent to the claim · Collect, source and preserve evidence as it relates to investigations, including statements, records, reports, and salvage · Analyze information to identify trends, summarize findings and make recommendations to the business for further investigation and claims handling · Consult internally with Claims business units, and provide resources and recommendations to support the fraud initiatives, as required · Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner · Build and maintain productive business relationships with law enforcement (police, fire, border control), government bodies, and investigative organizations · Attend court proceedings or hearings, as required · Participate and/or lead project work and training initiatives, internal and external · Work using a home office and company vehicle (with an assigned administrative office at Dartmouth’s location) What you bring to the table: · University degree or any combination of training and experience deemed relevant for the role · 5+ years senior claims investigation experience is required · Claims Field Investigation or Field Adjusting experience is an asset · Strong investigative interviewing and statement-taking skill · Comprehensive knowledge of evidence continuity, collection best practices, and privacy laws · Excellent written / verbal communication and documentation skills · Strong interpersonal and networking / relationship-building skills · Experience in providing testimony in judicial proceedings and/or insurance examinations is an asset · Must have valid Driver’s license and a good driving abstract · Ability to travel for investigations throughout the Maritime provinces as required by the business with possibility of occasional travel to Newfoundland · Excellent time management and workload management skills · Working knowledge of Outlook · Law Enforcement experience is a strong asset · Ability to solve problems and innovate investigation strategy · Bilingualism (French / English) is an asset. Posting expires September 23, 2026 11:59 PM EST. This role is eligible for employee referral bonus. #myReferrals1000 #LI-Hybrid #LI-MS1 Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Ce que vous ferez

The Field Special Investigator evaluates fraud indicators and conducts comprehensive investigations across various insurance lines, including property and auto claims. They are responsible for interviewing stakeholders, preserving evidence, and providing recommendations to the business while maintaining relationships with law enforcement.

Exigences

Candidates must have at least 5 years of senior claims investigation experience and a relevant university degree or equivalent training. Strong skills in investigative interviewing, evidence handling, and documentation are required, along with a valid driver's license and the ability to travel.

Avantages

• Flexible work arrangements • Hybrid work model • Telemedicine • Wellness account • Share plan • Employee Share Purchase Plan • Annual bonus • Defined benefit pension plan • Paid time off

Compétences indiquées

• Gestion du temps · Souhaitée
• Interviewing · Souhaitée
• Résolution de problèmes · Souhaitée
• Documentation · Souhaitée
• Communication · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Claims investigation
• Fraud detection
• Interviewing
• Evidence collection
• Report writing
• Trial briefs
• Relationship building
• Time management
• Documentation
• Problem solving
• Investigation strategy
• Communication
• Networking
• Legal knowledge
• Report Writing
• Resilience
• Bilingual (French/English)
• Claims Investigations
• Court Proceedings
• Legal Hearings
• Valid Driver's License
• Evidence Preservation
• Reconciliation
• Management
• Claims Processing
• Employee Stock Purchase Planning
• Law Enforcement
• Microsoft Outlook
• Relationship Building
• Border Control
• Time Management
• Telehealth
• Verbal Communication Skills
• Investigation
• Collections

Domaines d’emploi

• Security & Safety
• Finance & Accounting
• Legal
• Special Investigator
• Claims Investigator
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators