Senior Implementation Analyst (Remote in Europe)

About the role As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems. What you'll do for Intellect (Key Responsibilities) Learn and coach others on the relevant Intellect product suite. Conduct onboarding of new customers. Strategically guide customers with the implementation and launch of Intellect’s product suite. Train customers and other team members on Intellect’s product suite. Understand customer challenges and evaluate business requirements. Translate requirements into system design. Manage activities to drive completion and support through project milestone objectives. Recommend and execute continuous improvements. Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation. Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary. Explore and design ways to meet customer needs in situations where established processes may not yet exist. Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones. Perform other duties as assigned. What you'll need to be successful (Requirements) Bachelor’s degree in technology or business (or equivalent experience in lieu of degree) 5+ years of experience implementing software systems and SaaS Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts. Knowledge of Connected Front End Worker (CFW) software and practices. Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.) Technological savvy with the ability to learn new systems quickly Proven experience managing large, complex projects and leading large-scale programs and change management initiatives Experience with customer project design and scoping Comfortable working with senior stakeholders, including VP and C-suite level Strong analytical thinking, with experience using data to demonstrate ROI and success Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally Nice-to-Have Qualifications Experience with B2B SaaS Experience working in or with manufacturing, life sciences, or other regulated industries Experience working with global clients, including those where English is not their first language A qualification or certification in project management (e.g., PMP, PRINCE2) Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams) Why Become an Intellectual? Competitive salary and outstanding benefits package Opportunities for career growth and professional development Collaborative and supportive work environment Fully remote work with flexible hours

The Senior Implementation Analyst will guide enterprise customers through the launch of Intellect software, managing project milestones and stakeholder relationships. They are responsible for translating business requirements into system designs and training customers on the product suite.

Candidates must have a bachelor's degree in technology or business and at least 5 years of experience in software or SaaS implementation. Proficiency in quality management standards and experience managing complex, large-scale projects are essential.

• Competitive salary • Outstanding benefits package • Career growth opportunities • Professional development • Supportive work environment • Fully remote work • Flexible hours

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Software implementation
• SaaS
• Quality Management System
• Connected Front End Worker
• ISO 9001
• CFR 21 Part 11
• Project management
• Change management
• Stakeholder management
• Technical aptitude
• Analytical thinking
• Customer onboarding
• System design
• Cross-functional collaboration
• Business requirements analysis
• Training
• Project Design
• Empathy
• Software Solutions
• Analytical Thinking
• Follow Through
• Regulatory Frameworks
• Slack (Software)
• Quality Management Systems
• Business To Business
• ISO 9000 Series
• Business Requirements
• Change Management
• Software As A Service (SaaS)
• Communication
• English Language
• Sales
• Instant Messaging
• Life Sciences
• Listening Skills
• Project Management
• Project Management Professional Certification
• PRINCE2 (PRojects IN Controlled Environments 2)
• Proactivity
• Software Systems
• Stakeholder Management
• Systems Design
• Time Management
• Front End (Software Engineering)
• Code Of Federal Regulations
• Technical Acumen

• Technology
• Software
• Customer Service & Support
• Management & Leadership
• Consulting
• Implementation Analyst
• Project Management Analyst
• Management and Organization Analysts
• Project Management Specialists

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine