Travel Concierge

Résumé du poste

Assist customers with domestic and international travel arrangements, including booking, modifications, and resolving travel disruptions. Provide exceptional service through phone, email, and chat while maintaining accurate documentation of all interactions.

Détails du poste

TRAVEL CONCIERGE (GDS EXPERIENCE REQUIRED) Position Title: Travel Advisor Location: Remote – MUST be located in Ontario, Canada Start Date: October 2026 Position Type: Permanent, Full-Time Overnight Schedule. Must be available to work on weekends. Pay Range: Starting from $20.00 per hour + Performance Incentives OVERVIEW: At Aspire Lifestyles, we help customers with everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Professionals who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele. Every day is different. You'll help travelers navigate flight changes, resolve travel disruptions, answer loyalty program questions, coordinate travel solutions, and deliver personalized service to customers who expect a premium experience. If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help people, we want you to join our team! This is not a sales position. This is a newly created permanent position. Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact here. WHY TRAVEL PROFESSIONALS CHOOSE ASPIRE: * Fully remote position within Ontario * Starting from $20.00/hour, with opportunities for performance incentives * Annual performance and compensation reviews * Comprehensive medical, dental, and vision benefits * RRSP matching program * Paid training * Paid vacation and personal time * Stable, permanent full-time employment * Work with premium global brands and travelers * No outbound sales or commission pressure * Potential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements) * Supportive team culture and leadership KEY RESPONSIBILITIES: • Assist customers with domestic and international travel requests • Research, book, modify and manage travel arrangements • Utilize Sabre and other GDS tools to support customer needs • Resolve travel-related issues quickly and professionally • Support customers through phone, email and chat interactions • Document customer interactions accurately • Deliver exceptional service while meeting quality and productivity standards Qualifications Required: • Minimum 2 years of travel industry experience • Experience using a Global Distribution System (GDS) is required • Sabre experience strongly preferred • Experience supporting airlines, travel agencies, corporate travel or travel reservations • Excellent communication and customer service skills • Strong problem-solving abilities • Ability to thrive in a fast-paced environment Nice to Haves: • Loyalty or concierge experience • Premium hospitality experience • International travel knowledge • Additional language skills Language Assets: We'd love to hear from candidates who speak: • French • Mandarin • Cantonese Work Requirements: • Must reside in Ontario • Must be available for permanent overnight shifts • Must be available weekends and statutory holidays • Dedicated home office space • Reliable hardwired high-speed internet • Ability to successfully complete a background check • High School Diploma or equivalent Ready to Put Your Travel Expertise to Work? If you have GDS experience and are looking for a stable remote career where your travel knowledge is valued, we'd love to hear from you. Apply today and help create exceptional travel experiences with Aspire Lifestyles. Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Ce que vous ferez

Assist customers with domestic and international travel arrangements, including booking, modifications, and resolving travel disruptions. Provide exceptional service through phone, email, and chat while maintaining accurate documentation of all interactions.

Exigences

Requires a minimum of 2 years of travel industry experience and proficiency with a Global Distribution System (GDS), specifically Sabre. Candidates must reside in Ontario and be available for permanent overnight and weekend shifts.

Avantages

• Medical benefits • Dental benefits • Vision benefits • RRSP matching program • Paid training • Paid vacation • Personal time

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• GDS
• Sabre
• Travel reservations
• Customer service
• Problem-solving
• Communication
• Itinerary management
• Travel disruption resolution
• International travel knowledge
• Hospitality
• Concierge services
• Loyalty programs
• Research
• Cantonese Chinese
• Mandarin Chinese
• Customer Service
• Corporate Travel Management
• Personalized Service
• Sales
• French Language
• Global Distribution Systems
• Leadership
• Problem Solving
• Operations
• Sabre (Computer System)
• Travel Arrangements
• Reservations

Domaines d’emploi

• Customer Service & Support
• Hospitality
• Administrative
• Travel Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges