CX Solutions for Multi-Location Brands
Ottawa, ON
At Intouch Insight, we help multi-location brands achieve operational excellence, exceed customer expectations, and build customers' long-term loyalty. As a North American company, we take pride in delivering growth solutions to over 300 of the continent's most loved brands, including four of the top 10 QSR chains, six of the top 10 gas and convenience chains, and one of the top three global technology companies. Our solutions streamline operations, maintain brand standards, and provide actionable insights. With over 40 years of CX mastery, we excel in helping our clients with their CX, customer surveys, mobile forms, mystery shopping, and operational and compliance audit solutions. For more information, visit our website or chat with us: letschat@intouchinsight.com, 1-800-263-2980.
Hybride · Ottawa
Lead and coach a small sales team while managing a book of house accounts and ensuring the delivery of the department's quota. Responsibilities include pipeline health reporting, responding to RFPs, and collaborating with marketing and product teams for smooth client hand-offs.
Hybride · Ottawa
The Sales Manager will lead, coach, and motivate a small sales team while maintaining individual responsibility for securing and managing house accounts. They are responsible for team-level pipeline health, accurate forecasting, and reporting key performance metrics to leadership.
Hybride · Ottawa
The Customer Success Manager will own the customer relationship post-sales, guiding clients through onboarding, implementation, and ongoing adoption of services. They are responsible for ensuring customer retention, managing project timelines, and driving revenue growth through upsell and cross-sell opportunities.
Sur place · Ottawa
Lead the expansion of the SOC 2 program and own all IT infrastructure, DevOps, and security operations. Act as a player-coach by building automated controls and managing a small technical team.
Hybride · Ottawa
Lead the execution and expansion of the SOC 2 program while owning all IT infrastructure, DevOps, and security across the company. Act as a player-coach by personally implementing automated controls and infrastructure while managing a small IT and DevOps team.
Hybride
**Job Overview** The Summer Marketing Intern will support the marketing team across digital marketing, Reddit community engagement, SEO research, backlink research, AI-assisted marketing initiatives, and content support. This role requires a creative, resourceful, and organized individual who is interested in gaining hands-on experience within a fast-paced B2B environment. **Responsibilities & Duties** - **Reddit Community Engagement:** A large part of this role will focus on creating and managing our Reddit profile, participating in relevant communities, monitoring discussions, and helpin…
Sur place
The Mission We are looking for a technical leader who views IT as an engineering challenge. Instead of manual ticketing and managing from a distance, you will build the "IT Stack as Code." You will be responsible for overseeing all aspects of our IT infrastructure, security, and compliance, ensuring our technology supports business growth through operational efficiency. A primary focus for this role is the automation, execution, and ongoing management of the company’s SOC 2 Type 2 compliance program. You will implement IT operations with an automation-first mindset, championing security best…