Client Experience Coordinator, Area X.O (FTE)

Résumé du poste

The Client Experience Coordinator serves as the primary point of contact for program clients, managing communications, scheduling, and onboarding processes. They are also responsible for coordinating event logistics, maintaining accurate CRM records, and tracking program participation data.

Détails du poste

CLIENT EXPERIENCE COORDINATOR (FTE) - AREA X.O INVEST OTTAWA – BAYVIEW YARDS Reporting to the Program Delivery Manager, the Client Experience Coordinator supports the delivery of high-quality client engagement across assigned programs, including Innovation Farm and Born Compliant. This role serves as a key coordination hub for client participation, communications, and engagement tracking. The Coordinator acts as a first point of contact for program clients, supports workshops and events, maintains CRM records, and ensures a consistent, organized, and professional client experience aligned with Invest Ottawa’s service standards. This position is ideal for a highly organized, client-focused professional who enjoys working in a dynamic, collaborative startup ecosystem environment. Corporate Pay Band B: $54,400-$81,600 Hiring Salary Range: $54,400- $63,200 Reason for opening: Backfilling a position This position will be required to work onsite at Area X.O 4-5 days per week WHAT YOU WILL BE DOING: Client Coordination & Communications Serve as a first point of contact for clients participating in assigned programs, responding to inquiries related to scheduling, participation, and program activities Coordinate client onboarding communications, confirmations, reminders, and follow-ups using approved templates and brand guidance Prepare and circulate standard program communications and event information Liaise with internal teams to coordinate client meetings, workshops, demos, and events Escalate complex or non-standard client requests to the Program Delivery Manager Program & Event Logistics Coordinate logistics for client onboarding sessions, meetings, workshops, demos, and events, including calendars, materials, and registrations Manage registration workflows and attendance tracking using approved tools Support delivery of virtual and in-person events, including run-of-show coordination and onsite support where required Track follow-ups and action items arising from client engagements and program activities Data Management & Reporting Maintain accurate client profiles, engagement records, and participation data in CRM systems Track client interactions, attendance, and feedback to support KPI monitoring and reporting Support preparation of summaries and reports for internal review and funder requirements Ensure required participation documentation is completed and tracked prior to client activities Identify recurring client issues or trends and flag insights to the Program Delivery Manager WHAT YOU HAVE ACCOMPLISHED/ GAINED THROUGHOUT YOUR CAREER: Post-secondary education in administration, business, communications, event management, or a related field, or equivalent experience 1–3 years of experience in a client services, coordination, program support, or events role Experience working with startups, entrepreneurs, or innovation-focused programs is an asset Understanding of the entrepreneurship journey and early-stage company challenges is an asset Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously Clear, professional written and verbal communication skills Client-focused mindset with strong attention to detail and follow-through Sound judgment and discretion when handling client and program information Proficiency with Microsoft 365 and ability to learn CRM and coordination platforms quickly We may use an AI‑enabled assistant to take notes during our recruitment process to help our team stay present and engaged during interviews. The tool does not screen, assess, or select applicants, and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings, transcripts, and summaries) is safeguarded in line with our privacy policy and applicable Ontario privacy legislation.

Ce que vous ferez

The Client Experience Coordinator serves as the primary point of contact for program clients, managing communications, scheduling, and onboarding processes. They are also responsible for coordinating event logistics, maintaining accurate CRM records, and tracking program participation data.

Exigences

Candidates should possess post-secondary education in administration, business, or a related field, along with 1–3 years of experience in client services or program support. Strong organizational skills, proficiency in Microsoft 365, and the ability to work effectively in a dynamic startup environment are essential.

Compétences indiquées

• Gestion du temps · Souhaitée
• Résolution de problèmes · Souhaitée
• Microsoft 365 · Souhaitée
• CRM Management · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Event Logistics · Souhaitée
• data management · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client coordination
• Event logistics
• CRM management
• Communication
• Time management
• Organizational skills
• Microsoft 365
• Data management
• Reporting
• Program support
• Client engagement
• Onboarding
• Attention to detail
• Problem solving
• Professionalism
• Workflow Management
• Follow Through
• Client Onboarding
• Service Standards
• Artificial Intelligence
• Customer Relationship Management
• Business Communication
• Customer Service
• Client Services
• Data Management
• Event Management
• Innovation
• Key Performance Indicators (KPIs)
• Time Management
• Verbal Communication Skills
• Scheduling
• Templates
• Coordinating
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Administrative
• Management & Leadership
• Technology
• Client Experience Coordinator
• Customer Experience Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers