Technical Success Manager

Résumé du poste

You will own technical success for a large portfolio of customers by running scaled programs, workshops, and digital enablement to drive adoption. Additionally, you will act as the voice of the customer to influence the product roadmap while partnering with Sales, Product, and Support teams.

Détails du poste

Ottawa’s tech sector is growing, and so are the opportunities! If you’re exploring your next role in tech, Work in Ottawa can help you learn about leading employers and exciting careers in Canada’s capital. Led by Invest Ottawa, the city’s lead economic development agency, this initiative works alongside tech companies, recruiters and search firms, and community partners to spotlight the incredible innovation happening here and help connect great people with great opportunities. We are excited to partner with Snyk to attract top talent for a Technical Success Manager (Spanish Speaking). Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. About the Team: You will join the Technical Success team inside Snyk's Customer Experience organization, reporting into Technical Success leadership. The team owns technical outcomes and adoption across our highest-volume customer segment, running scaled programs, workshops, and digital enablement instead of one-to-one coverage. We work shoulder to shoulder with Sales, Support, Product, and Education so that what we learn from customers actually reaches the people who can act on it. What You’ll Do: ● Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk. ● Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community. ● Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation. ● Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice. ● Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently. ● Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap. ● Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account. ● Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use. ● Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide. ● Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption. What you’ll bring: ● 5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services. ● A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops. ● Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production. ● Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning. ● DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle. ● Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini. ● Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike. ● Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment. ● Nice to have: a builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems.. ● Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks. ● Nice to have: scripting experience or a track record of digital program transformation. ● Nice to have: relevant security certifications such as CISSP, CISM, or Security+. #LI-WR1 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers Health benefits, employee assistance plans, and annual wellness allowance Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances Work in Ottawa utilizes a secure, closed AI environment for the initial screening of resumes, ensuring your data remains safe while helping us efficiently identify top candidates. We encourage all applicants to apply, even if you do not meet every requirement if you possess relevant skills, enthusiasm and eagerness to grow, we want to hear from you! To enhance your visibility, consider including relevant keywords in your resume.

Ce que vous ferez

You will own technical success for a large portfolio of customers by running scaled programs, workshops, and digital enablement to drive adoption. Additionally, you will act as the voice of the customer to influence the product roadmap while partnering with Sales, Product, and Support teams.

Exigences

Candidates must have 5+ years of experience in a customer-facing technical role and a strong understanding of developer tools and DevSecOps lifecycles. Proficiency in Spanish is required, along with technical expertise in application security concepts and a scalable mindset for one-to-many engagements.

Avantages

• Flexible working hours • Work-from-home allowances • In-office perks • Time off for learning and self development • Generous vacation • Wellness time off • Paid parental leave • Health benefits • Employee assistance plans • Annual wellness allowance • Life insurance • Disability benefits • Retirement/pension programs • Mobile phone allowance • Education allowance

Compétences indiquées

• Analyse de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer success
• Solutions engineering
• Technical account management
• Professional services
• DevSecOps
• Application security
• SAST
• SCA
• Container scanning
• IaC scanning
• Developer tools
• CI/CD pipelines
• Technical workshops
• Spanish language
• Data analysis
• Static Application Security Testing (SAST)
• Dynamic Application Security Testing (DAST)
• Sales Support
• Influencing Skills
• VS Code
• Talent Acquisition
• Technical Curiosity
• Agentic AI
• Pipelines
• Customer Success Management
• Influencing Without Authority
• CI/CD
• Product Roadmaps
• Self Development
• Workflow Management
• AI-Generated Code
• Account Management
• Artificial Intelligence
• Application Security
• Software Development
• JIRA
• Certified Information Systems Security Professional
• Certified Information Security Manager
• Customer Service
• CompTIA Security+
• DevOps
• Economic Development
• Spanish Language
• Sales
• Github
• Leadership
• Scalability
• Innovation
• Open Web Application Security Project (OWASP)
• Product Support

Domaines d’emploi

• Technology
• Software
• Customer Service & Support
• Security & Safety
• Sales
• Technical Success Manager
• Technology Brand Ambassador
• Sales Demonstrators
• Demonstrators and Product Promoters