Operational Services (Luggage Handler)

Résumé du poste

The operational services team member provides luggage assistance, valet services, and general support to ensure a welcoming guest experience. They also maintain lobby cleanliness and assist the front office with guest arrivals and departures.

Détails du poste

Operational Services – Delta Hotels by Marriott Kamloops Location: Kamloops, BC Department: Front Office Reports To: Front Office Manager Job Type: Part-time Pay: $18.25 - $20.16 About the Role We are looking for an Operational Services team member to support our Front Office and overall hotel operations. In this role, you will help create a welcoming experience for our guests by providing luggage assistance, valet service, and general operational support across the property. This is a dynamic, hands-on position ideal for someone who enjoys variety, working both independently and as part of a team, and delivering excellent guest service. What You’ll Do * Greet guests and provide friendly, professional service throughout their stay * Assist with luggage handling and guest requests * Park and retrieve guest vehicles safely and efficiently * Maintain cleanliness and presentation of lobby and exterior areas * Support Front Office operations, including assisting with guest arrivals and departures * Coordinate with other departments to ensure smooth daily operations * Monitor the property and report safety or maintenance concerns * Respond to guest inquiries and assist with directions or local information What We’re Looking For * Previous customer service experience is an asset * Strong communication and interpersonal skills * Ability to work in a fast-paced, team-oriented environment * Reliable and professional with a strong work ethic * Comfortable working both indoors and outdoors * Ability to stay calm and handle a variety of situations professionally * Valid driver’s license and ability to operate automatic vehicles (standard is an asset) * Availability to work varied shifts, including mornings, afternoons, evenings, weekends, and holidays * Legally entitled to work in Canada Working Conditions This role involves both indoor and outdoor work in a fast-paced environment with frequent guest interaction. Scheduling includes a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays. Physical Requirements * Ability to stand and move throughout the shift * Frequent lifting, bending, and carrying * Ability to lift and move items up to approximately 50lbs Why Join Us * Opportunity to grow within Delta Hotels by Marriott, part of a global brand * Work with an experienced and supportive leadership team * A collaborative team culture where your contributions are valued * Marriott travel discounts and food & beverage perks * Ongoing training and development opportunities * Staff meal program * Extended health benefits and pension plan At Delta Hotels by Marriott Kamloops, we believe great hospitality starts with great people - and we’re always looking for passionate, authentic team members who love to collaborate. As a full‑service hotel in the heart of the community, we offer a fast‑paced, supportive workplace where you can learn, grow, and be proud of what you do every day. Here, teamwork isn’t just a buzzword, it’s how we deliver standout guest experiences, bring meaningful events to life, and have each other’s backs behind the scenes. We value respect and inclusion, celebrate initiative, and recognize potential. If you’re ready to bring your energy, ideas, and care to a team that invests in you, Delta Kamloops is where you can build more than memorable stays - you can build a meaningful career. We thank all applicants for their interest. Only those selected for an interview will be contacted. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We are committed to providing equal employment opportunities and an inclusive workplace. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Ce que vous ferez

The operational services team member provides luggage assistance, valet services, and general support to ensure a welcoming guest experience. They also maintain lobby cleanliness and assist the front office with guest arrivals and departures.

Exigences

Candidates should have strong communication skills and the ability to work in a fast-paced, team-oriented environment. A valid driver's license and the physical ability to lift up to 50lbs are required.

Avantages

• Marriott travel discounts • Food & beverage perks • Ongoing training and development opportunities • Staff meal program • Extended health benefits • Pension plan

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Luggage handling
• Valet service
• Communication skills
• Interpersonal skills
• Teamwork
• Vehicle operation
• Problem solving
• Time management
• Attention to detail
• Workplace Inclusivity
• Hotel Operations
• Lifting Ability
• Strong Work Ethic
• Valid Driver's License
• Cleanliness
• Customer Service
• Communication
• Training And Development
• Discounts And Allowances
• Front Office
• Leadership
• Interpersonal Communications
• Operations
• Team Oriented
• Scheduling
• Greeting Customers

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Transportation
• Bell Staff/Luggage Attendant
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops