Inside Sales Representative

Résumé du poste

The Inside Sales Representative manages pipeline logs to ensure service activation and assists Residential Acquisition Representatives with daily operations. They are responsible for contacting leads, handling customer inquiries, and executing business strategies to secure new customers.

Détails du poste

As an Inside Sales Support Representative, you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential Acquisition Representatives with their day-to-day by following up with customers to gain new business. Your success will be evident by your ability to work closely with operations and our Residential Coordinator to ensure service has been scheduled and deliveries are booked while ensuring all details have been captured within the pipeline logs. If you are interested in this exciting opportunity with Irving Oil, please apply by October 2, 2026. What We Offer: Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs Paid Vacation – Plus an annual option to purchase additional vacation, too Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Manage pipeline logs until activation by ensuring service is booked and completed, following up with customers and updating pipeline logs with information from customers and operations Contacting potential leads through web inquiries and incoming calls Manage call lists when required including inactive accounts for win-back initiatives or execution of business strategies Articulate the Irving Energy value proposition, handle objections and obtain new customers Understand and execute on key special pricing/marketing programs Manage the use of empowerment appropriately and escalate when required Work with the team to manage service escalations with regards to date availability Respond to customer inquiries Your Skills: Excellent customer service skills Proven ability to multi-task and work well under pressure Ability to work well in a team environment and be a reliable team player Able to make decisions and support team members Must possess strong communication skills with ability to quickly build rapport and maintain relationships Your Experience: Post-secondary education preferred 1-3 years' experience in sales or marketing and customer service required Experience in a call center environment preferred The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​ Job Requirements - Work Experience Sales Job Requirements - Education Diploma/High School Equivalent

Ce que vous ferez

The Inside Sales Representative manages pipeline logs to ensure service activation and assists Residential Acquisition Representatives with daily operations. They are responsible for contacting leads, handling customer inquiries, and executing business strategies to secure new customers.

Exigences

Candidates should have 1-3 years of experience in sales, marketing, or customer service, with a preference for call center experience. A post-secondary education is preferred, and strong communication and multi-tasking skills are required.

Avantages

• Annual bonus plan • Pension plan • Parking allowance • Flexible benefits plan • Paid vacation • Wellness allowance • Paid personal care days • Employee & family assistance program • Paid volunteer day • Donation matching program • Fitness facility access

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Objection Handling · Souhaitée
• Decision Making · Souhaitée
• Vente · Souhaitée
• Multi-Tasking · Souhaitée
• Communication Skills · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Multi-tasking
• Communication skills
• Relationship building
• Objection handling
• Sales
• Marketing
• Call center operations
• Pipeline management
• Problem solving
• Teamwork
• Decision making
• Inside Sales
• Rapport Building
• Workplace Inclusivity
• Call Center Experience
• Customer Service
• Communication
• Empowerment
• Oil and Gas
• Multitasking
• Operations
• Personal Care
• Business Strategies
• Value Propositions
• Customer Inquiries

Domaines d’emploi

• Sales
• Customer Service & Support
• Energy
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products