Assistant Operations Manager

Résumé du poste

The Assistant Operations Manager is responsible for overseeing facility maintenance, operations, and vendor management to ensure contractual obligations are met efficiently. They act as a key point of contact for operational issues and support the Facility Manager in maintaining budgets and regulatory compliance.

Détails du poste

Si vous avez besoin de traduire, veuillez sélectionner votre langue préférée en haut à droite. If you need to translate, please select your preferred language in the top right corner. Key Purpose This Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues. Success Criteria * Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations * Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team * Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations * Ensure facility statutory and regulatory compliance on the site * Conducts activities using sound business practices to optimize expenditures and profitability * Maintains open lines of communication with customer, alliance partners, and operations managers * Identifies, tests, and implements “leading edge” technology in support of building operations * Complies with all company policies and procedures and adheres to company standards Key Areas of Collaboration and Influence * Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required * Account Organization * Risk Management and Compliance * Customer Organization * Local Excellence Functions * External Partners and Suppliers * Account dedicated People & Culture, HSE, and Finance * Promote the IFS model within the ISS community * Transfer best practice * Use the account to promote and further develop ISS Ideal Candidate Experience * Bachelor’s degree in electrical, mechanical, or business or equivalent experience preferred * 5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required * May require knowledge of mechanical, electrical, uninterrupted power supply (UPS) or Direct Digital Control (DDC) systems * Strong supervisory background desired, along with good customer service experience * Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point) * Excellent time management skills; Able to organize and work independently * Bilingual is a plus Key Accountabilities * Ensure delivery on contract promises * Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox * Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities * PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account * Collaborate with internal/external stakeholders to identify and roll-out project support * Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing * Conducts periodic internal review to ensure that compliance procedures are followed * Increase customer loyalty and satisfaction through service excellence Physical Demands & Work Environment * Long working hours * Sitting at a computer for 50% of the time * Walking/Inspecting the site 50% of the time * Must be able to lift a minimum of 10 pounds * Must be able to work under pressure and time deadlines during peak periods HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is C$67.000 per year - C$72.000 per year . Final compensation will be determined based on experience and skills and may vary from the range listed above. To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants. L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats. This job posting is for an existing job vacancy. Cette offre d'emploi concerne un poste vacant existant.

Ce que vous ferez

The Assistant Operations Manager is responsible for overseeing facility maintenance, operations, and vendor management to ensure contractual obligations are met efficiently. They act as a key point of contact for operational issues and support the Facility Manager in maintaining budgets and regulatory compliance.

Exigences

The ideal candidate should possess a bachelor's degree in a relevant technical or business field and have at least 5 years of experience in facility management and building operations. Strong supervisory skills, proficiency in Microsoft Office, and knowledge of mechanical or electrical systems are required.

Avantages

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Comprehensive leave program

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Budgeting · Souhaitée
• Regulatory Compliance · Souhaitée
• Microsoft Excel · Souhaitée
• Microsoft Word · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Facility management
• Building operations
• Vendor management
• Budgeting
• Supervisory skills
• Customer service
• Microsoft Excel
• Microsoft Word
• Microsoft Project
• Microsoft PowerPoint
• Time management
• Regulatory compliance
• Mechanical systems
• Electrical systems
• Uninterruptible power supply
• Direct digital control
• Facility Repair And Maintenance
• Influencing Skills
• Influencing Without Authority
• Supervision
• Lifting Ability
• Resilience
• Artificial Intelligence
• Uninterruptible Power Supply
• Multilingualism
• Management
• Customer Service
• Communication
• Regulatory Compliance
• Cooperation
• Loyalty Programs
• Direct Digital Controls (DDC)
• Finance
• Facility Management
• Innovation
• Risk Management
• Operations Management
• Operations
• Quality Management
• Subcontracting
• Time Management
• Environment Health And Safety
• Vendor Management
• Teamwork

Domaines d’emploi

• Management & Leadership
• Engineering
• Administrative
• Customer Service & Support
• Security & Safety
• Assistant Operations Manager
• Operations Project Manager
• Management and Organization Analysts
• Project Management Specialists