Senior Project Specialist - Dispatch

Résumé du poste

The Senior Project Specialist will lead the end-to-end deployment of dispatch solutions across the terminal network, ensuring seamless transition from build to live operations. They will act as the subject matter expert, assessing terminal readiness and supporting teams through user validation and post-deployment stabilization.

Détails du poste

Midland Transport is currently seeking a Senior Project Specialist - Dispatch in Dieppe, NB. The Dispatch Lead is an operations focused role within the Transformation Program. As the subject matter expert in dispatch capabilities, you will lead the end‑to‑end deployment of dispatch solutions across the terminal network. This role ensures that dispatch processes, tools, and workflows are effectively transitioned from the build environment into live operations-enabling terminals to adopt and utilize new dispatch capabilities with confidence, consistency, and minimal disruption. The Dispatch Lead (Transition) develops deep expertise in the future‑state dispatch model and translates that knowledge into practical deployment activities: terminal readiness assessments, user validation, process alignment, and go‑live support. The Dispatch Lead will ensure that each terminal deployment delivers operationally sound dispatch outcomes that reflect real‑world terminal conditions. This role works in close partnership with the Transition Lead, Terminal Power Users, Product Owners, Business Architects, Training, Change Management, and terminal operations teams to ensure dispatch deployments are coordinated, sequenced, and supported-driving adoption, building operational capability, and accelerating value realization across the network. RESPONSIBILITIES * Act as the subject matter expert for dispatch processes and technology, building and transferring expertise to terminal teams. * Lead end‑to‑end deployment of dispatch solutions from readiness through go‑live, hypercare, and stabilization. * Assess terminal readiness across people, process, data, and technology; identify gaps and drive remediation. * Onboard and support Power Users to enable testing, deployment, and adoption at each terminal. * Support user acceptance testing and operational validation to ensure readiness before cutover. * Collaborate with product, business, and solution teams to align dispatch solutions with real operational needs. * Monitor adoption and performance post‑deployment, resolving issues and reporting insights to leadership. QUALIFICATIONS * Bachelor’s degree in Business, Supply Chain Management, Logistics, Transportation Management, Operations Management, or a related discipline, or equivalent experience. * 5–8 years of experience in transportation dispatch, fleet coordination, logistics operations, or terminal management within LTL, freight, or distribution environments. * APICS CSCP, CLTD, or equivalent supply chain/logistics certification considered an asset; Lean Six Sigma Green Belt preferred. * Proven experience with dispatch processes such as driver assignment, route dispatch, real‑time load coordination, or exception management in an operational setting. * Demonstrated ability to deploy or implement new processes, tools, or systems across multiple operational sites. * Experience working within Agile, hybrid, or phased delivery models in enterprise transformation or technology implementation programs. * Deep operational knowledge of dispatch processes within a terminal‑based transportation or logistics environment. * Effective cross‑functional coordination skills, working across operations, technology, change management, and training teams. * Excellent communication skills, capable of engaging terminal leadership, frontline supervisors, and program stakeholders with clarity and credibility.

Ce que vous ferez

The Senior Project Specialist will lead the end-to-end deployment of dispatch solutions across the terminal network, ensuring seamless transition from build to live operations. They will act as the subject matter expert, assessing terminal readiness and supporting teams through user validation and post-deployment stabilization.

Exigences

Candidates must hold a bachelor's degree in a relevant field and possess 5–8 years of experience in transportation dispatch or logistics operations. Proven ability to implement new processes across multiple sites and experience with Agile delivery models are essential.

Compétences indiquées

• Change Management · Souhaitée
• Gestion de la chaîne d’approvisionnement · Souhaitée
• Analyse de données · Souhaitée
• Gestion de projet · Souhaitée
• Process Improvement · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatch operations
• Logistics management
• Project management
• Terminal operations
• Supply chain management
• Process improvement
• Change management
• User acceptance testing
• Agile methodology
• Fleet coordination
• Stakeholder management
• Data analysis
• Operational readiness
• Transportation management
• Cross-functional leadership
• User Acceptance Testing (UAT)
• Transportation Management
• Certified In Logistics Transportation And Distribution (CLTD)
• Supply Chain
• Business Architecture
• Workflow Management
• Value Realization
• Logistics
• Agile Methodology
• Management
• Change Management
• Communication
• APICS Certified Supply Chain Professional
• Management By Exception
• Leadership
• Operations Management
• Operations
• Supply Chain Management
• Coordinating

Domaines d’emploi

• Logistics
• Transportation
• Management & Leadership
• Consulting
• Dispatch Specialist
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance