Service Manager

We are currently seeking a Service Manager to lead our service team and help drive operational excellence, customer satisfaction, and business performance. This opportunity is ideal for someone with a strong background in the trucking, heavy equipment, or automotive industry who enjoys leading people, developing talent, and building high-performing teams. If you're passionate about delivering exceptional service, improving shop performance, and creating a safe and productive work environment, we'd like to hear from you. #LI-MG1 Why is this a Great Career Opportunity? * Lead a skilled team in one of Atlantic Canada's largest heavy-duty truck and trailer service operations. * Opportunity to make a direct impact on customer satisfaction, shop performance, safety, and business results. * Work with industry-leading products, including Freightliner and Western Star. * Play a key role in developing technicians and building a high-performing service team. * Join a company that values continuous improvement, operational excellence, and employee development. * Access long-term career growth opportunities within the J.D. Irving, Limited group of companies. Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

The Service Manager will lead the service team to drive operational excellence, shop performance, and customer satisfaction. They are responsible for developing technicians, maintaining high safety standards, and ensuring the efficient operation of the service department.

Candidates should have leadership experience in a service, maintenance, trucking, or automotive environment along with strong mechanical aptitude. A post-secondary education, trade certification, or equivalent industry experience is required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team Management
• Mechanical Aptitude
• Service Operations
• Customer Service
• Problem-solving
• Decision-making
• Coaching
• Performance Management
• Organizational Skills
• Relationship Building
• Technical Capability Development
• Safety Compliance
• Operational Excellence

Formation minimale

Certificat de métier

Expérience minimale

5+ ans

Postuler avant le

31 août 2026