Business Analyst / Product Owner

Résumé du poste

The role involves owning the product backlog and requirements for customer experience initiatives, including VoC, NPS, and CSAT. The candidate will translate customer feedback and business needs into prioritized features while collaborating with cross-functional teams to improve customer journeys.

Détails du poste

Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives. Partner with business stakeholders to define customer measurement frameworks and improvement opportunities. Translate customer feedback, analytics, and business needs into prioritized features and user stories. Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams. Monitor customer experience metrics and ensure business outcomes are achieved. Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys

Ce que vous ferez

The role involves owning the product backlog and requirements for customer experience initiatives, including VoC, NPS, and CSAT. The candidate will translate customer feedback and business needs into prioritized features while collaborating with cross-functional teams to improve customer journeys.

Exigences

The candidate must be able to define customer measurement frameworks and drive agile delivery processes such as sprint planning and UAT. Experience in partnering with stakeholders across Marketing, Operations, and Technology teams is required.

Compétences indiquées

• Collecte des exigences · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Product Backlog Management
• Requirements Gathering
• Customer Experience (CX)
• Voice of Customer (VoC)
• NPS
• CSAT
• Customer Journey Mapping
• User Stories
• Backlog Refinement
• Sprint Planning
• User Acceptance Testing (UAT)
• Release Planning
• Data Analytics
• Stakeholder Management

Domaines d’emploi

• Data & Analytics
• Consulting
• Customer Service & Support
• Technology
• Software