Support Delivery Lead / Technical Lead

Résumé du poste

Lead L1/L2 production and application support, focusing on incident, problem, and change management. Manage stakeholders and maintain technical documentation while ensuring SLA compliance.

Détails du poste

L1/L2 Production & Application Support Incident Management, P1/P2 & RCA Problem, Change & Release Management Windows/Linux application troubleshooting REST/SOAP APIs, Middleware & SQL/RDBMS Monitoring tools Dynatrace, ELK, PagerDuty Authentication, Authorization & Certificates SLA/ITIL, stakeholder management & documentation

Ce que vous ferez

Lead L1/L2 production and application support, focusing on incident, problem, and change management. Manage stakeholders and maintain technical documentation while ensuring SLA compliance.

Exigences

Requires expertise in Windows/Linux troubleshooting, REST/SOAP APIs, and SQL/RDBMS. Proficiency with monitoring tools like Dynatrace, ELK, and PagerDuty is essential.

Compétences indiquées

• Change Management · Souhaitée
• SQL · Souhaitée
• Incident Management · Souhaitée
• API REST · Souhaitée
• Stakeholder Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Incident Management
• Problem Management
• Change Management
• Release Management
• Windows Troubleshooting
• Linux Troubleshooting
• REST APIs
• SOAP APIs
• Middleware
• SQL
• RDBMS
• Dynatrace
• ELK
• PagerDuty
• ITIL
• Stakeholder Management

Domaines d’emploi

• Technology
• Customer Service & Support
• Software
• Consulting
• Management & Leadership