AMS - Customer Service Intern

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service! What you will do: Answer incoming calls and e-mails; Taking orders and enter them into the ERP system; Follow-up on the status of client orders; Process credit notes; Monitor EDI and other automated forms of order entry; Place proactive outbound client calls to a qualified dealer base; Processing drop-shipments and on-line orders as required; Completing clerical duties, on an on-going basis including RMA processing, ETA updates; Provide clients and remote Sales Representatives with answers to sales inquiries. What we are looking for: Must be available to work from 10:00am – 7:00pm 1 – 2 years of relevant customer service experience and/or retail consumer electronics experience; Proficiency with Microsoft Office applications; Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset; Demonstrated organizational ability and follow-through; Demonstrated ability to work in a fast paced, dynamic environment; Demonstrated ability to work harmoniously in a team as well as autonomously; Strong attention to detail; Ability to work Canadian Holidays; Experience with Live and Recorded sound is an asset. Why Join Us Ready to join our team? Here’s why … Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability Wellness Incentive Program and Employee Assistance Program RRSP / 401(k) matching program Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off A casual, fun, and collaborative work environment Lively social calendar—there’s always something for everyone Generous employee discounts on our products Ongoing learning and development opportunities The chance to work alongside a highly talented, high-performing team Workplace Commitments We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers. Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

The intern will manage incoming customer inquiries, process orders in the ERP system, and monitor automated order entry forms. They will also perform clerical duties such as RMA processing and provide status updates to clients and sales representatives.

Candidates must have 1-2 years of relevant customer service or retail electronics experience and proficiency in Microsoft Office. The role requires availability for a 10:00am to 7:00pm shift and strong organizational and communication skills.

• Health insurance • Dental insurance • Vision insurance • Life insurance • Critical illness insurance • Short-term disability • Long-term disability • Wellness incentive program • Employee assistance program • RRSP / 401(k) matching program • Flextime • Summer hours • Paid vacation • Personal time off • Employee discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Order entry
• ERP systems
• Microsoft Office
• Communication skills
• Interpersonal skills
• Organizational ability
• Attention to detail
• RMA processing
• Outbound calling
• Data entry
• Problem solving
• Organizational Skills
• Order Entry
• Time Off Management
• Follow Through
• Multilingualism
• Clerical Works
• Customer Service
• Communication
• Drop Shipping
• Electronic Data Interchange
• Employee Assistance Programs
• Spanish Language
• Sales
• Interpersonal Communications
• Professional Audio
• Workplace Safety
• Detail Oriented

• Customer Service & Support
• Retail
• Administrative
• Logistics
• Customer Service Intern
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine