System Support Specialist

Résumé du poste

The System Support Specialist will oversee daily IT operations, manage client relationships, and ensure the integrity and security of production and test systems. Responsibilities include providing technical support, managing hardware and software, and maintaining operational documentation.

Détails du poste

SUMMARY: Please note this position requires fully on-site support in North York with a mandatory schedule of 6am – 2:30pm Monday to Friday. Remote opportunities are not available for this position. We're seeking an experienced System Support Specialist to oversee daily operations, manage client relationships, and ensure the smooth running of our IT systems. The ideal candidate will have a technical background, excellent communication skills, and a proactive approach to problem-solving.RESPONSIBILITIES: Manage daily operations, including IT systems, client relationships, and project management. Ensure zero downtime of production and test systems. Provide customized reporting for clients. Assist client staff with technical issues. Manage support requests, file and manage documentation. Provide IT-related environment information to suppliers. Ensure customer program integrity and data security. Perform backups, manage virtual machines, and replace hardware components as needed. Liaise with internal and external suppliers to troubleshoot and rectify IT issues. Train client staff on IT appliances and software. Manage consumables and supplies. Develop and maintain positive working relationships with clients. Maintain up-to-date operational reports and lists. Perform other duties as required. REQUIREMENTS: Diploma or degree in Information technology or equivalent work experience 2+ years of experience in IT systems administration Proficient in IT systems, including virtualization, storage, networking, and database administration. Excellent communication, organizational, and problem-solving skills Ability to work independently and as part of a team, Expertise in dealing with people effectively and politely. Strong team player with excellent communication and interpersonal skills Valid driver's license and willingness to travel periodically within North America. PREFERRED QUALIFICATIONS BUT NOT REQUIRED: Technical education in IT systems administration, electronics, electrical, radar, laser, or photo Experience with project management, contract administration, and IT project deployment.

Ce que vous ferez

The System Support Specialist will oversee daily IT operations, manage client relationships, and ensure the integrity and security of production and test systems. Responsibilities include providing technical support, managing hardware and software, and maintaining operational documentation.

Exigences

Candidates must have a diploma or degree in Information Technology and at least 2 years of experience in IT systems administration. Proficiency in virtualization, networking, and database management is required, along with excellent communication and problem-solving skills.

Compétences indiquées

• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Documentation · Souhaitée
• Troubleshooting · Souhaitée
• Communication Skills · Souhaitée
• Gestion de projet · Souhaitée
• Client Relationship Management · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IT systems administration
• Virtualization
• Storage
• Networking
• Database administration
• Project management
• Client relationship management
• Hardware maintenance
• Technical support
• Documentation
• Data security
• Backup management
• Troubleshooting
• Communication skills
• Problem-solving
• Teamwork
• Technical Issues
• Hardware Components
• Valid Driver's License
• Backup Devices
• Communication
• Information Technology
• Contract Management
• Data Security
• Database Administration
• System Administration
• Interpersonal Communications
• Problem Solving
• Project Management
• Operations
• System Support
• Troubleshooting (Problem Solving)
• Virtual Machines

Domaines d’emploi

• Technology
• Customer Service & Support
• Management & Leadership
• Administrative
• Systems Support Representative
• Systems Support Specialist
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists