Lead

Résumé du poste

The Shift Lead guides team members to ensure smooth daily restaurant operations and consistent execution of company standards. They are responsible for delivering excellent guest service, maintaining food safety, and managing operational tasks like cash handling and shift reporting.

Détails du poste

Jersey Mike’s Shift Lead – Supporting Team & Fresh Operations Position: Shift Lead Company: Sizzling Platter LLC Location: Houston , Texas Job Type: Full-Time / Part-Time About Us At Jersey Mike’s, we believe in serving more than great subs — we serve community, quality, and authenticity. Since day one, our mission has been simple: serve fresh, high-quality food with a commitment to exceptional service. From freshly sliced meats and cheeses to bread baked in-house, every order is made with care. At Jersey Mike’s, every team member plays an important role in delivering a genuine and memorable experience for every guest. Position Summary The Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an outstanding guest experience. This role acts as the leader on duty and works closely with management to maintain quality, service, and operational efficiency. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. As a Shift Lead, you will: Lead and support Crew Members during shifts to ensure smooth and efficient operations Provide coaching, direction, and real-time feedback to team members Deliver excellent guest service and resolve guest concerns professionally Ensure product quality, accuracy, and presentation meet company standards Monitor and enforce food safety, sanitation, and cleanliness requirements Assist with opening and closing procedures, including cash handling and shift reporting Delegate tasks effectively to maintain productivity during peak business periods Support training and onboarding of new team members Maintain a clean, organized, and welcoming work environment Step into Crew Member responsibilities as needed, including food preparation and guest service Preferred Qualifications Previous restaurant or leadership experience preferred Strong communication, leadership, and problem-solving skills Ability to work in a fast-paced environment and manage multiple priorities Dependable, accountable, and team-oriented Flexible availability, including evenings, weekends, and holidays Compensation Pay Range: $12 per hour – $17 per hour Actual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs. This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local laws. Benefits Eligible employees may have access to the following benefits, subject to plan terms and eligibility requirements: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid time off (where applicable under state/local law) Professional Development Program Physical Requirements This position requires the ability to perform the following, with or without reasonable accommodation: Stand and walk for extended periods Lift and carry up to 50 pounds Bend, reach, stoop, and kneel frequently Perform repetitive motions (including hand and wrist movements) Work in a fast-paced restaurant environment Work Environment This role operates in a restaurant environment with exposure to food preparation equipment, noise, and fast-paced operations. Team members are expected to follow all safety procedures and use appropriate protective equipment. Equal Employment Opportunity Sizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. Additional Information This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs. Employment is at-will where permitted by law.

Ce que vous ferez

The Shift Lead guides team members to ensure smooth daily restaurant operations and consistent execution of company standards. They are responsible for delivering excellent guest service, maintaining food safety, and managing operational tasks like cash handling and shift reporting.

Exigences

Candidates should have previous restaurant or leadership experience and possess strong communication and problem-solving skills. The role requires the ability to work in a fast-paced environment and maintain flexible availability including evenings, weekends, and holidays.

Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • 401(k) Retirement Plan • Paid time off • Professional Development Program

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Operational Efficiency · Souhaitée
• Résolution de problèmes · Souhaitée
• Training · Souhaitée
• Leadership · Souhaitée
• Salubrité alimentaire · Souhaitée
• Manipulation d’argent · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team management
• Customer service
• Food safety
• Cash handling
• Communication
• Problem-solving
• Training
• Operational efficiency
• Time management
• Cash Handling
• Operational Efficiency
• Time Off Management
• Safety Procedures
• Management
• Cleanliness
• Customer Service
• Training And Development
• Food Safety And Sanitation
• Food Preparation
• Problem Solving
• Employee Onboarding
• Operations
• Sanitation
• Coaching
• Restaurant Operation
• Team Oriented
• Product Quality (QA/QC)
• Customer Complaint Resolution

Domaines d’emploi

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers