Service Manager - Heavy Equipment

SERVICE MANAGER – HEAVY EQUIPMENT WEST ST. PAUL, MANITOBA About the Role The Service Manager is a hands‑on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support ongoing growth in the region. This role ensures the team’s work aligns with branch and company goals while maintaining a high standard of service delivery. What You’ll Do * Oversee daily Service department operations, including scheduling, quality, safety, productivity, and customer satisfaction * Lead, coach, and support Service Technicians and Service Coordinators * Foster a safe, inclusive, and engaging work environment * Monitor facility conditions and recommend maintenance or improvements * Identify and implement process improvements to boost efficiency and profitability * Coordinate training to support continuous learning and skill development * Monitor employee performance, provide feedback, and support development plans * Track departmental KPIs and report performance trends to management * Hold regular team meetings to review performance, safety, and operational updates * Assess staffing needs and recommend adjustments as required * Participate in recruitment, hiring, and onboarding activities * Resolve customer issues, conduct customer visits, and maintain strong client relationships Total Rewards * Competitive base salary + Annual bonus opportunity * Annual Performance Review with Increase Opportunity * Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage * Vacation & Paid Personal days * Employer Matching Retirement Savings Plan Position Details Location: West St. Paul, Manitoba Status: Permanent Type: Managerial role Vacancy Type: New vacancy Travel: 2%-5% - to local customer premises as required What You Bring Education/ Certification: * Journeypersons Licensed heavy duty, on-off road mechanic preferred * Valid driver’s license and an acceptable driver’s abstract, based on Company standards. * Successful completion of a pre-employment background check, where applicable and in accordance with applicable laws. Experience: * Minimum 3 years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment * Strong mechanical expertise with knowledge of equipment repair processes * Solid technical knowledge of hydro-electrical systems * Experience managing a Service P&L and demonstrated with demonstrated results Work Environment * Shop, warehouse, yard, office environments Who We Are Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition Apply Today If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted. Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.

The Service Manager oversees daily operations of the service department, including scheduling, safety, and productivity while leading and coaching the technical team. They are responsible for building strong customer relationships, managing departmental KPIs, and implementing process improvements to drive profitability.

Candidates must have at least 3 years of experience as a Service Manager in heavy, industrial, or agricultural equipment. A Journeyperson heavy-duty mechanic license is preferred, along with strong mechanical and hydro-electrical technical knowledge.

• Competitive base salary • Annual bonus opportunity • Annual performance review • Health insurance • Dental insurance • Life insurance • Disability insurance • Travel coverage • Vacation • Paid personal days • Employer matching retirement savings plan

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service management
• Heavy equipment maintenance
• Team leadership
• Operations management
• Customer relationship management
• Mechanical expertise
• Hydro-electrical systems
• P&L management
• Staff scheduling
• Safety compliance
• Process improvement
• Performance monitoring
• Recruitment
• Onboarding
• Technical training
• Equipment Repair
• Employment Equity
• Continuous Development
• Profit And Loss (P&L) Management
• Valid Driver's License
• Agricultural Equipment
• Management
• Customer Service
• Heavy Equipment
• Electrical Systems
• Employee Performance Management
• Warehousing
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Employee Onboarding
• Operations
• Performance Review
• Public Works
• Scheduling
• Process Improvement
• Teamwork

• Management & Leadership
• Trades
• Manufacturing
• Transportation
• Engineering
• Heavy Equipment Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine