Senior UGC Specialist (18 month contract)
Top Benefits
About the role
Pay Range: $70,000 - $100,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
The Senior UGC Specialist is an experienced professional with a deep understanding of the user-generated content space in the world of ecommerce. In this senior capacity, the role is required to collaborate with and communicate to internal stakeholders (merchandising, BA, etc.) and external partners (vendor community, UGC business partners, etc.). The primary objective is to execute program plans to hit UGC business targets and provide thought leadership in the execution of campaigns and initiatives. This role ensures customers receive a consistent experience, building trust through ratings and reviews.
Key Responsibilities:
Delivery & Execution (60%)
- Hands-on execution of User Generated Content campaigns and initiatives
- Works with cross-functional teams in order to meet deliverables
- Extracts and shares business KPIs for the program
- Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders
- Applies a tactical mindset to prioritize work accordingly
People, Team & Stakeholders (20%)
- Empathizes and seeks to understand key stakeholders and customers
- Resolves issues and facilitates effective communication across teams and stakeholders
- Collaborates with team members and stakeholders to drive value and identify and resolve impediments
- Manages stakeholder expectations through relationship building
Strategy & Planning (20%)
- Participates and executes on the strategy for User Generated Content
- Looks for opportunities in existing products, processes, and people and pivots accordingly
- Aligns with cross-functional partners and their priorities to plan action to the strategy and remove any impediments
- Applies domain expertise to provide thought leadership in the execution of UGC campaigns
Competencies:
- Action Oriented
- Collaborates
- Communicate Effectively
- Customer Focus
- Decision Quality
- Develops Talent
- Drives Engagement
- Drives Results
- Ensures Accountability
- Manages Conflict
- Plans and Aligns
Skills:
- Project & Campaign Management
- Problem Solving Ability
- Strong Business Acumen
- Stakeholder management
- Ability to work with cross-functional teams
- Drive efficiency in existing processes
- Building relationship
- Technical knowledge
Direct Manager/Direct Reports:
Reports to Manager of Ecomm Product Enrichment
Travel Requirements:
Limited
Physical Requirements:
Extended Sitting, Repetitive Tasks
On-Site Work:
5 days in office (1 Concorde Gate, North York)
Working Conditions:
Working in an office setting: computer work, camera on virtual meetings
Minimum Education:
University/College degree in a related area of study, or equivalent experience
Minimum Years of Work Experience:
3 – 5 years of relevant ecommerce, marketing, or related experience
Minimum Leadership Experience:
Experience mentoring or supervising team members is an asset
Certifications:
None
Other Requirements/Assets:
Experience with data (Looker, Tableau, Adobe Analytics), PIM systems, CMS processes, and bilingualism (English/French) considered an asset.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Not the right fit? Search for UGC Specialist jobs in Toronto, ON
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
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Senior UGC Specialist (18 month contract)
Top Benefits
About the role
Pay Range: $70,000 - $100,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
The Senior UGC Specialist is an experienced professional with a deep understanding of the user-generated content space in the world of ecommerce. In this senior capacity, the role is required to collaborate with and communicate to internal stakeholders (merchandising, BA, etc.) and external partners (vendor community, UGC business partners, etc.). The primary objective is to execute program plans to hit UGC business targets and provide thought leadership in the execution of campaigns and initiatives. This role ensures customers receive a consistent experience, building trust through ratings and reviews.
Key Responsibilities:
Delivery & Execution (60%)
- Hands-on execution of User Generated Content campaigns and initiatives
- Works with cross-functional teams in order to meet deliverables
- Extracts and shares business KPIs for the program
- Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders
- Applies a tactical mindset to prioritize work accordingly
People, Team & Stakeholders (20%)
- Empathizes and seeks to understand key stakeholders and customers
- Resolves issues and facilitates effective communication across teams and stakeholders
- Collaborates with team members and stakeholders to drive value and identify and resolve impediments
- Manages stakeholder expectations through relationship building
Strategy & Planning (20%)
- Participates and executes on the strategy for User Generated Content
- Looks for opportunities in existing products, processes, and people and pivots accordingly
- Aligns with cross-functional partners and their priorities to plan action to the strategy and remove any impediments
- Applies domain expertise to provide thought leadership in the execution of UGC campaigns
Competencies:
- Action Oriented
- Collaborates
- Communicate Effectively
- Customer Focus
- Decision Quality
- Develops Talent
- Drives Engagement
- Drives Results
- Ensures Accountability
- Manages Conflict
- Plans and Aligns
Skills:
- Project & Campaign Management
- Problem Solving Ability
- Strong Business Acumen
- Stakeholder management
- Ability to work with cross-functional teams
- Drive efficiency in existing processes
- Building relationship
- Technical knowledge
Direct Manager/Direct Reports:
Reports to Manager of Ecomm Product Enrichment
Travel Requirements:
Limited
Physical Requirements:
Extended Sitting, Repetitive Tasks
On-Site Work:
5 days in office (1 Concorde Gate, North York)
Working Conditions:
Working in an office setting: computer work, camera on virtual meetings
Minimum Education:
University/College degree in a related area of study, or equivalent experience
Minimum Years of Work Experience:
3 – 5 years of relevant ecommerce, marketing, or related experience
Minimum Leadership Experience:
Experience mentoring or supervising team members is an asset
Certifications:
None
Other Requirements/Assets:
Experience with data (Looker, Tableau, Adobe Analytics), PIM systems, CMS processes, and bilingualism (English/French) considered an asset.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Not the right fit? Search for UGC Specialist jobs in Toronto, ON
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.