Service Desk Technical Support Specialist
Top Benefits
About the role
Descr
Support Full Time
Department
Information TechnologyServices
Location Name
Sutherland
Location
Peterborough, Ontario
Created
04/21/2026
Date Closed
04/27/2026
Job ID
3347
Favorite Job
Full/Part Time
Full-Time
Regular/Temporary
Temporary
Hours Per Week
37.50
Pay Band
I
Salary Range
40.39
to
46.64
Bi-weekly
What Are We About?
Fleming College respectfully acknowledges that we are situated on Michi Saagiig Anishinaabeg lands and territory. Located in the heart of Central Ontario, Fleming College has campus locations in Peterborough, Lindsay, Cobourg and Haliburton. Named for famous Canadian inventor and engineer Sir Sandford Fleming, the college features more than 80 full-time programs in Arts and Heritage, Business, Environmental and Natural Resource Sciences, General Arts and Sciences, Health and Wellness, Community Services, Skilled Trades and Technology, and Continuing Education. Fleming College has more than 8,500 full-time and 445 part-time students, and 95,000 alumni.
What This Position is About:
The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users. They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printer, mobile devices, and phones and will provide advice or one-on-one training to users.
Ensures effective, timely and accurate creation and resolution of service tickets. Communicates updates on a day-to-day basis, particularly regarding critical issues. Escalates tickets when necessary to IT Network/Evolve team when appropriate. Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in the resolution of problems.
Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with use of software.
Work Schedules:
This position has been designated as on-campus and is expected on-site 100% of the time.
This is a temporary opportunity of approximately 14 months starting May 2026.
For More Information:
For a complete job description, please refer to the document found here: Service Desk Technical Support Specialist Job Description
Explore what Fleming College has to offer and the beautiful communities we are surrounded by. Check out Life@Fleming.
What We Are Looking For:
Completion of a two (2) year diploma ¿ Computer Technician in the field of Computer Systems or Information Technology.
A minimum of three (3) years of work experience:
- Extensive experience providing front-line technical customer service experience in an enterprise environment to a variety of clients. Experience with specific office software applications i.e. word processing, spreadsheets, databases, e-mail and spy-ware in a networked windows environment.
- Experience troubleshooting, installing and removing hardware components, i.e. network cards, RAM, hard drives, and other computer components. Knowledge of different operating systems (Windows, Netware, Mac and Linux)
- Experience with network troubleshooting and wireless protocols.
- Experience supporting mobile computing and various networked peripherals in an enterprise environment.
CAAT Pension Plan:
We want to help our employees build a secure future for themselves and their loved ones. As an employee, you have access to a defined benefit pension through the CAAT Pension Plan that provides you with a predictable lifetime retirement income, survivor benefits, early retirement options without the stress of managing it yourself and making investment decisions. Explore a career choice with a pension at CAAT Pension Plan.
How To Apply
Equity, Diversity & Inclusion and Accessibility:
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.
We welcome those who would contribute to the further diversification of our community including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.
The College provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process should inform our Human Resources staff what support(s) you may require to ensure your equal participation.
Further information regarding Fleming College¿s Accessibility Policy.
To obtain a copy of this document in another format please e-mail accessibility@flemingcollege.ca.
About Fleming College
At Fleming College, you become part of a learning community. We engage our students in personalized learning and provide personalized support. Set in the welcoming communities of Peterborough, Lindsay, Haliburton and Cobourg, our smaller campuses provide a friendly and collaborative working environment. We are committed to innovation and to building sustainable, healthy futures for our students, people, communities and environment.
Named for famous Canadian inventor and engineer Sir Sandford Fleming, our college features more than 90 full-time programs in, Business, Community Development, Environmental and Natural Resource Sciences, Fine Arts, Health and Wellness, Law and Justice, and Technology and Skilled Trades. Fleming College has 6,000 full-time and 10,000 part-time students and more than 58,000 alumni.
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Service Desk Technical Support Specialist
Top Benefits
About the role
Descr
Support Full Time
Department
Information TechnologyServices
Location Name
Sutherland
Location
Peterborough, Ontario
Created
04/21/2026
Date Closed
04/27/2026
Job ID
3347
Favorite Job
Full/Part Time
Full-Time
Regular/Temporary
Temporary
Hours Per Week
37.50
Pay Band
I
Salary Range
40.39
to
46.64
Bi-weekly
What Are We About?
Fleming College respectfully acknowledges that we are situated on Michi Saagiig Anishinaabeg lands and territory. Located in the heart of Central Ontario, Fleming College has campus locations in Peterborough, Lindsay, Cobourg and Haliburton. Named for famous Canadian inventor and engineer Sir Sandford Fleming, the college features more than 80 full-time programs in Arts and Heritage, Business, Environmental and Natural Resource Sciences, General Arts and Sciences, Health and Wellness, Community Services, Skilled Trades and Technology, and Continuing Education. Fleming College has more than 8,500 full-time and 445 part-time students, and 95,000 alumni.
What This Position is About:
The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users. They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printer, mobile devices, and phones and will provide advice or one-on-one training to users.
Ensures effective, timely and accurate creation and resolution of service tickets. Communicates updates on a day-to-day basis, particularly regarding critical issues. Escalates tickets when necessary to IT Network/Evolve team when appropriate. Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in the resolution of problems.
Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with use of software.
Work Schedules:
This position has been designated as on-campus and is expected on-site 100% of the time.
This is a temporary opportunity of approximately 14 months starting May 2026.
For More Information:
For a complete job description, please refer to the document found here: Service Desk Technical Support Specialist Job Description
Explore what Fleming College has to offer and the beautiful communities we are surrounded by. Check out Life@Fleming.
What We Are Looking For:
Completion of a two (2) year diploma ¿ Computer Technician in the field of Computer Systems or Information Technology.
A minimum of three (3) years of work experience:
- Extensive experience providing front-line technical customer service experience in an enterprise environment to a variety of clients. Experience with specific office software applications i.e. word processing, spreadsheets, databases, e-mail and spy-ware in a networked windows environment.
- Experience troubleshooting, installing and removing hardware components, i.e. network cards, RAM, hard drives, and other computer components. Knowledge of different operating systems (Windows, Netware, Mac and Linux)
- Experience with network troubleshooting and wireless protocols.
- Experience supporting mobile computing and various networked peripherals in an enterprise environment.
CAAT Pension Plan:
We want to help our employees build a secure future for themselves and their loved ones. As an employee, you have access to a defined benefit pension through the CAAT Pension Plan that provides you with a predictable lifetime retirement income, survivor benefits, early retirement options without the stress of managing it yourself and making investment decisions. Explore a career choice with a pension at CAAT Pension Plan.
How To Apply
Equity, Diversity & Inclusion and Accessibility:
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.
We welcome those who would contribute to the further diversification of our community including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.
The College provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process should inform our Human Resources staff what support(s) you may require to ensure your equal participation.
Further information regarding Fleming College¿s Accessibility Policy.
To obtain a copy of this document in another format please e-mail accessibility@flemingcollege.ca.
About Fleming College
At Fleming College, you become part of a learning community. We engage our students in personalized learning and provide personalized support. Set in the welcoming communities of Peterborough, Lindsay, Haliburton and Cobourg, our smaller campuses provide a friendly and collaborative working environment. We are committed to innovation and to building sustainable, healthy futures for our students, people, communities and environment.
Named for famous Canadian inventor and engineer Sir Sandford Fleming, our college features more than 90 full-time programs in, Business, Community Development, Environmental and Natural Resource Sciences, Fine Arts, Health and Wellness, Law and Justice, and Technology and Skilled Trades. Fleming College has 6,000 full-time and 10,000 part-time students and more than 58,000 alumni.