Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new In Room Dining Server. Inspire and create the grandest experience for our guest, clients and colleagues every day.

Join our prestigious team as an In Room Dining Server, where you will play a pivotal role in delivering exceptional dining experiences to our valuable guests within the comfort and privacy of their rooms. As a vital member of our luxury hospitality environment, you will embody our commitment to unparalleled service and attention to detail. Reporting to the In Room Dining Manager.

Key Responsibilities

• Provide personalized and attentive service to guests, ensuring their dining preferences and special requests are met with precision and care.

• Adhere to Food and Beverage standards and Fairmont Palliser policies to ensure a luxury experience for our guests.

• Effectively communicate with kitchen and service staff to ensure prompt and accurate delivery of orders, maintaining the highest standards of presentation and quality.

• Uphold impeccable standards of cleanliness and organization in all aspects of service, including room table setup, presentation of amenities, and maintenance of service area

• Responsible for clearing all the trays and tables on each floor and ensuring the dishwasher area is well-organized, with a focus on preventing dirty carts from accumulating in the vicinity of the dishwasher

• Ensuring that all the monthly side duties for your department are completed successfully.

• Maintains a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and has the knowledge and tools to work safely.

• Maintain awareness of and ensuring compliance with all food safety & hygiene policies are followed at all times.

• Maintain awareness of and ensuring compliance with all sustainability and food waste reduction/diversion policies, procedures and programs at the hotel.

Qualifications

What will you bring to this role?

• Minimum of 2 years' experience in luxury hospitality with a proven passion for delivering exceptional service experiences.

• Excellent communication and interpersonal skills, with the ability to build rapport and create genuine connections with guests.

• Proficiency in English — ability to read, speak, and understand the language is essential.

• Flexibility to work varying shifts, including weekends and holidays, to meet guest needs and ensure seamless service delivery

• Strong attention to detail and the ability to multitask effectively in a fast-paced environment, while maintaining composure and professionalism under pressure.

• Commitment to the highest standards of professionalism, integrity, and excellence in all aspects of your role.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.